EBCE-San_Leandro_EV_Charger_Site_License_Agreement_Final.pdf

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Execution Version Exhibit B - 2 ● EVSE must include necessary equipment, sensors, controls, and communications as necessary to support EVSE system functionality. ● EVSE must be capable of responding to signals to initiate, terminate, and curtail sessions as necessary to enable back-office services. ● EVSE must be able to recognize EVSE users and initiate charging sessions by smart phone application (via back-office services), EVSE hardware-specific RFID or "tap" card, and activation and payment through credit card reader. ● Fail safe design so if there are communications issues, it defaults to a free session. ● Hardware must be operable with other OCPP 1.6 or higher compliant back-office services. Maintenance Services and Reliability: • EBCE may retain a sufficiently qualified, experienced and trained third-party contractor “to be determined” to operate and maintain the Charging Stations in accordance with the terms of this Maintenance and Operation Plan. Such Contractor shall be licensed and in good standing throughout the Term. • EBCE’s “to be determined” Contractor will operate the Charging Stations for the benefit of public customers and shall use commercially reasonable efforts to maintain the Charging Stations in good working order and repair. Contractor will be responsible for all M&O, which includes the following requirements: ● Contractor must ensure all equipment is properly checked, tested, and activated for proper operation. ● Contractor must ensure Charging Station pedestals, ancillary electrical equipment (i.e., power cabinets, transformer, etc.), and signage is kept safe, clean, presentable, and usable. As the site host, the City of San Leandro will be responsible for general parking facility surface cleanliness. ● Contractor must employ a network communication system with a service provider capable of monitoring the Charging Stations for any error or malfunction 24 hours a day, seven (7) days a week. ● EBCE will require that at least 25% of the selected Contractor's team of electricians, at any given time of the project, hold Electric Vehicle Infrastructure Training Program (EVIP) certification. ● Maintenance of the EVSE shall be performed by Contractor and/or its subcontractors who have the capabilities and capacity to notify and respond in the following manner and timeframe: ○ Upon notification of an issue or malfunction, Contractor shall immediately notify EBCE of such malfunction or operating error. ○ In the event of an equipment or hardware malfunction or failure, a maintenance crew shall respond to the site within twenty-four (24) hours from the time the issue is reported and shall return station(s) to full operation and perform any necessary equipment or area cleaning within forty-eight (48) hours from the time the issue is reported. Maintenance crew shall return station(s) to full operation in no more than five (5) days for significant or complex issues. ● Contractor and/or its subcontractors must stock key parts to ensure expedient response and repair times. ● Fail-safe Charging Sessions: The charging system should be able to offer a customer charging session (without human intervention), even if communication or system issues would normally prevent the system from authorizing a session. ● Guaranteed Availability: The Contractor shall propose a detailed plan that demonstrates a minimum of 97% guaranteed operational availability (as a percent of the time) for the Charging Stations. If complimentary energy is dispensed from the "fail-safe Charging Session", Contractor will compensate EBCE for the complementary energy (excluding the down time allowed by this guaranteed availability provision). ● The City has no responsibility for the payment of maintenance costs, including any licenses, fees, and/or taxes payable due to the operation of the Charging Stations. This responsibility spans from the Effective Date through expiration of the Term. DocuSign Envelope ID: 9A9D2499-76B9-48B0-8ECE-EF852438F252DocuSign Envelope ID: EC3D6FF2-1EAC-45AF-8666-F6EEFB410D6F