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<br /> <br /> <br /> <br /> <br />Actuarial Services and Technology <br />Licensing Agreement <br /> <br /> Page 9 <br /> <br />Attachment C <br />Support Terms <br /> <br />Company will provide Technical Support to Customer via both telephone and electronic mail on weekdays <br />during the hours of 9:00 a.m. through 5:00 p.m. Pacific Standard Time, with the exclusion of Federal <br />Holidays (“Support Hours”). <br /> <br />Customer may initiate a help desk ticket during Support Hours by calling 310-371-7106 or any time by <br />emailing support@govinvest.com. <br /> <br />Company will use commercially reasonable efforts to respond to all help desk tickets within one (1) <br />business day. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />DocuSign Envelope ID: 78D3A626-AEAC-4461-AE01-ECB7F35A867EDocuSign Envelope ID: 979F4EA5-B4B7-42B9-9BBA-3AC34697934B