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<br />Consulting Services Agreement between City of San Leandro and Last revised [11/22/2022] <br />ClearGov, Inc. for Budgeting Software Exhibit B – Page 1 of 3 <br />EXHIBIT A <br /> <br />SCOPE OF SERVICES <br /> <br /> <br /> ClearGov will activate ClearGov Service subscription(s) as of the applicable Start Date(s). ClearGov <br />will create the initial Admin User account, and the Customer Admin User will be responsible for <br />creating additional User accounts. <br /> <br /> ClearGov will assign an Implementation Manager (IM) responsible for managing the activation and <br />onboarding process. ClearGov IM will coordinate with other ClearGov resources, as necessary. <br /> <br /> ClearGov IM will provide a Kickoff Call scheduling link to the Customer’s Primary Contact. Customer <br />should schedule Kickoff Call within two weeks after the Service Order has been executed. <br /> <br /> ClearGov IM will provide a Data Discovery Call scheduling link to the Customer’s Primary Contact. <br />Customer should schedule Data Discovery Call based on the availability of Customer’s staff. <br /> <br /> ClearGov will provide Customer with financial data requirements and instructions, based on the ClearGov <br />Service subscription(s). <br /> <br /> ClearGov will review financial data files and confirm that data is complete, or request additional <br />information, if necessary. Once complete financial data files have been received, ClearGov will format <br />the data, upload it to the ClearGov platform and complete an initial mapping of the data. <br /> <br /> After initial mapping, ClearGov will schedule a Data Review call with a ClearGov Data Onboarding <br />Consultant (DOC), who will present how the data was mapped, ask for feedback, and address open <br />questions. Depending upon Customer feedback and the complexity of data mapping requests, there <br />may be additional follow-up calls or emails required to complete the data onboarding process. <br /> <br /> ClearGov will inform Customer of all training, learning, and support options. ClearGov recommends all <br />Users attend ClearGov Academy training sessions and/or read Support Center articles before using <br />the ClearGov Service to ensure a quick ramp and success. As needed, ClearGov will design and deliver <br />customized remote training and configuration workshops for Admins and one for End Users - via video <br />conference - and these sessions will be recorded for future reference. <br /> <br /> ClearGov will make commercially reasonable efforts to complete the onboarding process in a timely <br />fashion, provided Customer submits financial data files and responds to review and approval requests <br />by ClearGov in a similarly timely fashion. Any delay by Customer in meeting these deliverable <br />requirements may result in a delayed data onboarding process. Any such delay shall not affect or <br />change the Service Period(s) as set forth in the applicable Service Order. <br /> <br /> <br /> <br /> <br />DocuSign Envelope ID: C71856B1-36CC-40CD-A96E-32B773F0A2BADocuSign Envelope ID: A4F0C702-C4B1-44C5-91E3-2523D20B4E3E