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<br />Consulting Services Agreement between City of San Leandro and Last revised 2/15/2023 <br />CustomInsight for Employment Engagement Survey Exhibit A – Page 3 of 5 <br />EXHIBIT A <br /> <br />SCOPE OF SERVICES <br /> <br /> <br />CustomInsight will provide to City of San Leandro a complete Employee Engagement survey package, <br />comprised of: <br />Project Management A dedicated project manager will handle implementation to make sure your <br />survey runs smoothly and achieves maximum participation. <br />Scientific Framework Based on extensive research & analysis, our proprietary methodology was <br />carefully designed to help you build a high-performance organization. <br />Engagement Survey We offer action-oriented and validated survey items with benchmarks, but <br />you can add/remove survey questions and personalize the terminology. <br />Automatic Probing At the end of the survey, we ask a few targeted follow-up questions tailored <br />to each employee, to provide extra help where it’s needed most. <br />Interactive Dashboard Our dashboard is an intuitive web-based analysis tool that shows how your <br />organization is performing on employee engagement and much more. <br />Top Priorities Using artificial intelligence, we replicate the analysis of experienced <br />consultants to diagnose and summarize your organization’s urgent issues. <br />Group Analysis You can filter the results by custom groups, such as location, department, <br />level, tenure, and manager. You can also view crosstabs and heatmaps. <br />Insight & Advice Clicking any survey item in the dashboard provides our expert guidance, to <br />contextualize it, facilitate your understanding, and foster impactful action. <br />Retention Analysis Using the survey results and predictive analytics, we uncover ways to boost <br />your employee retention and to improve your onboarding process. <br />Comment Analysis Using AI, our system will analyze the written comments to identify primary <br />themes and enable you to click any theme to see the underlying comments. <br />Conversations Click any written comment to initiate an anonymous email conversation <br />with the person who wrote it (for clarification, appreciation, etc.). <br />Dashboard Sharing To achieve greater leverage, share dashboards for groups with individual <br />employees (e.g., managers) so they can address issues in their own teams. <br />Expert Debrief One of our experts will walk you through your results, highlight key insights, <br />and help you start planning actions to address issues discovered. <br />Action Planning In our integrated action planning module, dashboard users can view their <br />flagged items, and then convert them into goals, with tasks and due dates. <br />Progress Checks From the dashboard, you can easily request follow-up feedback on any flagged <br />survey items, to ensure improvements are on track during the year. <br />Individual Reports We can email an engagement report to each individual employee, showing <br />their own engagement level and describing ways they could improve it. <br />DEI Survey Our engagement survey can include extra questions and insights about <br />diversity, equity, and inclusion or you can use our separate DEI survey. <br />DocuSign Envelope ID: 65DDE301-1849-402B-B871-F7F4BA667DEB