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Phrases to <br />use in the <br />moment: <br />•I see it differently from my colleague, but I know <br />they, like me are making the decision they are <br />making because they think it is in the best <br />interest of the residents. <br />•What am I missing? <br />•Can we take a break? <br />•I disagree, but I’m listening. <br />•Tell me more. <br />•I see it differently, maybe we can find common <br />ground. <br />19