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▪PROJECT KICK OFF <br />•50%of the total project costs must be received to kick off work <br />•Prices and dates are not guaranteed until final SOW is delivered and executed by both parties <br />•RTL Research will design, manage, moderate and report findings; client will approve project collateral <br />(discussion guide, screener) <br />•RTL Research has budgeted 2 weeks for reporting, which includes time for refinement, 1 round of <br />revisions and client builds. <br />•KOL and Staff research will be conducted via an online platform; clients can log in and view the <br />community and ask backroom questions to the moderator. <br />•SLPL will assist in recruiting KOLs and volunteers <br />•This is based upon using the San Leandro Public Library facilities for live research. Facility costs not <br />included <br />•Completion sample size may vary based on participation attrition <br />•Recruitment is on a “best efforts” basis <br />▪RESEARCH <br />▪RECRUITING <br />THE FINE <br />PRINT <br />R E A D Y T O L A U N C H R E S E A R C H 11