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EXHIBIT A SCOPE OF SERVICES Transparency Engagement Advisors Advisor conducts a monthly, in person, two-hour communication strategy session. Advisor also works on other transparency engagement issues throughout the month. Advisor available seven days a week including holidays. Training, Advising and Work Product to Include:  Focusing on the best ways to handle difficult topics with the community with a focus on transparency.  Writing high-profile transparency news releases and talking points for the client when necessary.  Best practices when dealing with transparency, timelines, key messages, and social media posts.  Best practices for handling critical incidents, media related issues, and crisis communicated issues with a strong emphasis on transparency.  Advisor helps with transparency news releases, transparency social media posts, transparency talking points, and press questions when an incident or situation occurs.  Monthly communication strategy session that focuses on community outreach particularly on social media with a strong emphasis on social media.  Keeping the client up to date with the best practices and platforms to engage the community on in a transparent way.  Teaching social media team and client the latest trends in social media for transparency.  Teaching the client what types of content to look for, how to capture great pictures and video, and how to write stories in a way that creates community engagement with a strong focus on transparency.  Helping brand larger, long-term campaigns and writing communications plans with an emphasis on transparency. _____________________________________________________________________________________ Consulting Services Agreement between City of San Leandro and Last revised 05/29/2023 Cole Pro Media, LLC for Transparency Engagement Advising Exhibit A – Page 1 of 1 DocuSign Envelope ID: C4A1462E-8030-4DCC-AB87-A8E20E16F296