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Consulting Services Agreement between City of San Leandro and Last revised 06/09/2023 <br />ConvergeOne for Infrastructure Managed Services Exhibit A – Page 1 of 26 <br />EXHIBIT A <br /> <br />SCOPE OF SERVICES <br /> <br />This Statement of Work or Scope of Work ("SOW") (and any documents attached thereto and <br />incorporated therein by reference) (collectively, this "Order") is subject to the Consulting <br />Services Agreement (the “Agreement”) between ConvergeOne, Inc. and/or its subsidiaries and <br />affiliates (collectively, "ConvergeOne" or "Seller") and City of San Leandro ("Customer"). <br /> <br />The Customer's signature on this SOW Order (or Customers issuance of a purchase order in <br />connection with this Order) shall represent the Customers agreement with each document in <br />this Order. <br /> <br />This Order may include the sales of any of the following to Customer: (a) any hardware, third- <br />party software, and/or Seller software (collectively, "Products"); any installation services, <br />professional services, and/or third-party provided support services that are generally associated <br />with the Products and sold to customers by Seller ("Professional Services"); any Seller-provided <br />vendor management services, software release management services, remote monitoring <br />services and/or, troubleshooting services (collectively, "Managed Services"); and/or any Seller- <br />provided maintenance services ordered by Customer to maintain and service Supported <br />Products or Supported Systems at Supported Sites to ensure that they operate in conformance <br />with their respective documentation and specifications ("Maintenance Services"). For ease of <br />reference only, Professional Services, Managed Services, and Maintenance Services may be <br />referred to collectively as "Services." Unless otherwise defined herein, capitalized terms used <br />herein will have the same meanings as set forth in the Agreement. <br /> <br />Any dates and/or time intervals listed in this Order are approximate and for planning purposes <br />only. ConvergeOne will use commercially reasonable efforts to accommodate any requested <br />dates; provided, however, project milestones will be fully discussed and mutually agreed upon <br />between ConvergeOne and Customer after project kickoff. <br /> <br />Products and/or Services not specifically itemized are not provided herein. Any additional <br />applications, technologies, integrations, or other Products and/or Services not specified herein, <br />are not included in this SOW and may result in additional charges at any time during the <br />project. <br /> <br />Unless signed, this Order will be valid for a period of thirty (30) days following the date <br />hereof. Due to rapidly changing prices in the market for third-party Products and/or Services, <br />after the expiration of the foregoing 30-day period, the Seller reserves the right to adjust <br />offerings and/or prices accordingly prior to issuing any new Order(s). Thereafter, this Order will <br />no longer be of any force and effect. <br /> <br />DocuSign Envelope ID: EA0A1203-02DA-42E0-9D8C-A7B9368C06F7