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Consulting Services Agreement between City of San Leandro and Last revised 06/09/2023 <br />ConvergeOne for Infrastructure Managed Services Exhibit A – Page 26 of 26 <br />Attachment C – Contract Change Control <br /> <br />If changes are identified by either party during the provision of services that affect the scope, content, <br />methods, or schedule set forth in this SOW, they must be agreed upon, documented and tracked within <br />a Change Request (“CR”). When one party initiates a CR (the “Requesting Party”), the other party <br />(“Responding Party”) will use reasonable efforts to respond to such CR within ten business days of <br />receipt. Further, both parties will use reasonable efforts to either fully execute such CR, or mutually <br />agree to abandon such CR, within fifteen business days of the Responding Party’s receipt of the CR. <br /> <br />The parties must agree in writing to any change to the SOW. The following procedure will be used to <br />control a CR: <br />> Customer or Seller will initiate the process by providing the other Party written notice of <br />the CR, including all relevant information necessary for the other Party to evaluate the <br />request. <br />> Upon receipt of a CR, the Responding Party will assess the requested change and inform <br />the Requesting Party of the result of the assessment within a mutually agreeable period. <br />> If rejected, the Responding Party will provide written reason for the rejection and if <br />appropriate any alternatives. <br />> If both parties agree to proceed, both parties will work to document requirements and <br />associated effects on this SOW. <br />> Seller will prepare a plan setting forth the scope, schedule and estimated costs <br />associated with implementing the CR. <br />> The Customer accepts the CR and associated costs, changes will be amended to the <br />SOW. If rejected, Seller will provide services as agreed to under the current SOW. <br />> Neither party is under any obligation to accept any CR to this SOW. <br /> <br />[THE REMAINDER OF THIS PAGE INTENTIONALLY LEFT BLANK] <br /> <br /> <br /> <br />DocuSign Envelope ID: EA0A1203-02DA-42E0-9D8C-A7B9368C06F7