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SUPPORT SERVICES – CUSTOMER SERVICE <br />10 <br />Photo Credit: This Photo by Unknown Author is licensed under CC BY-NC-ND <br />•Recent City survey shows <br />79% of customer’s are <br />“very” or “somewhat” <br />satisfied with their current <br />service . <br />•City staff receive low <br />number of complaints. <br />•ACI meets expectations <br />for responsiveness. <br />•Goal is to capture modern <br />“best practices” in next <br />agreement.