Visionary Integration Professionals LLC CSA Amnd 1 20230809

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Amendment No. 1 to Consulting Services Agreement between City of San Leandro and Visionary Integration Professionals LLC for Accela Improvements Page 1 of 4 AMENDMENT NO. 1 TO MASTER SERVICES AGREEMENT BETWEEN THE CITY OF SAN LEANDRO AND VISIONARY INTEGRATION PROFESSIONALS LLC FOR ACCELA IMPROVEMNTS This Amendment No 1(“Amendment”) is made by and between the City of San Leandro (“City”) and Visionary Integration Professionals LLC (“Consultant”) (together sometimes referred to as the “Parties”) as of August 9, 2023, and amends that certain Master Services Agreement (“Agreement”) dated January 4, 2022, between the Parties. WHEREAS, City and Consultant have executed the Agreement, pursuant to which Consultant has provided certain consulting services to City with regard to Accela Improvements, and WHEREAS, the Parties desire to amend the Agreement to increase value of the services agreement. NOW THEREFORE, for good and valuable consideration, the sufficiency of which is hereby acknowledged, the Parties hereby agree to amend the Agreement as follows: 1. Section 2 of the Agreement entitled “Compensation” is hereby amended to pay Consultant an additional $763,745, a sum not to exceed $1,421,945; and 2. Exhibit A of the Agreement entitled “Scope of Services” is hereby amended to include: This SOW shall be comprised of the work necessary to provide maintenance to the Building module, including impacts associated with product upgrades of the Accela software. Solution Service Level Guidelines This Solution Service Level Guidelines applies to only system components that are in Production. The Service Level Guidelines does not apply to any hardware failures, Accela product defects, or system configuration or customization done by the City or another solution contractor. The following describes the Service Level Guidelines (SLG) for the solution components that are in the City’s Accela production environment. For purposes of this SLG, business days and business hours are defined as Monday through Friday (8:00 am to 4:00 pm PST) excluding observed government holidays. In the event of a failure, the City and TeamVIP are expected to work to provide the staff, processes, and technology to ensure service is restored in accordance with the severity level of the incident as closely as possible to what is defined below. The VIP Service Level Guidelines (SLGs) are intended only as goals that are to be met by TeamVIP which are impacted by numerous external factors. TeamVIP will however work to meet these goals as best as possible. Severity Levels define the impact of an incident on the ability of the City users to perform their business. An incident is any event that is not part of the standard operation of a service and that causes, or may cause, an interruption to, or a reduction in the quality of service. Severity Level is based upon business impact, the number of affected users, and type of user. The table below defines the severity level definitions and TeamVIP’s response time goals. Level Description and Response Expectation DocuSign Envelope ID: 22B83CD2-4068-4C3C-A29B-14ADD1601B27