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West San Leandro Shutle Business Improvement District Annual Report FY 2023-24 Page | 6 san leandro BID Renewal In 2015, the Business Improvement District was re-authorized for 15-years. When the BID was renewed, the service area was expanded providing more frequent service, shorter round-trip rides and connec�ons to businesses that previously could not access LINKS. BID fees are collected through the City’s business license process. Summary of Annual Ac�vi�es FY 2015-16 – The SLTMO focused on ge�ng the expanded service up and running smoothly and upda�ng the LINKS branding with new signage, brochure and website. Bus benches and new signs were installed. FY 2016-17 – The SLTMO focused on stabilizing LINKS funding by applying for grants and renewing service contracts with Kaiser Permanente and Marina Square Shopping Center. LINKS received a five year Measure BB grant which helped to stabilize funding for the next several years. FY 2017-18 – The SLTMO focused on further enhancing the service through the installa�on of Nextbus technology. Using a mobile app, Nextbus allows riders to find real �me arrival predic�ons for nearby stops instantly, find stops and vehicles on a map, get walking direc�ons and set alerts for favorite stops and �mes. Nextbus also provides useful administra�ve reports including on-�me performance and passenger count informa�on. Google translate and transporta�on resources were also added to the website further increasing accessibility to riders. FY 2018-19 – The SLTMO con�nued its focus on improved performance and rider experience, replacing the LINKS fleet with four new buses. The exterior bus branding was updated, signage on the bus exterior was improved and informa�on racks added to the bus interior. Each bus was fited with a drive cam which can record the interior and exterior of the bus in the event of an incident. FY 2019-20 - The SLTMO focused on con�nuing service reliability, securing grants and responding to the Covid-19 pandemic. The SLTMO implemented a variety of safety protocols allowing the shutle to con�nue to operate on its normal schedule during the uncertainty of the pandemic. FY 2020-21 – The SLTMO con�nued to focus on providing reliable transporta�on to LINKS riders during the Covid-19 pandemic. Although ridership dropped, LINKS ridership rebounded much more quickly than larger transporta�on providers. As part of the reconfigura�on of the San Leandro BART Sta�on, the LINKS shutle stops were permanently moved to a convenient loca�on on San Leandro Blvd with access to cross walk and benches. FY 2021-22 - The SLTMO iden�fied a projected budget shor�all beginning FY 2022-23 resul�ng from funding decreases and cost increases. As a result the SLTMO contracted with a transit consul�ng firm to review the LINKS service and develop service op�ons that would maximize service levels while reducing service costs. 2022-23 Ac�vi�es In response to the transit consul�ng firm’s recommenda�ons, on July 1, 2022, the LINKS shutle program implemented a Dual Interlaced Loop service, reducing the number of buses from four to two. The Dual Loop configura�on maintained the exis�ng North and South loops with the central stop at the San