Housing Consortium of the East Bay CSA Amnd1 20240130

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Amendment No. 1 to Consulting Services Agreement between City of San Leandro and HCEB 1/30/2024 for Cooling/Warming Center Page 3 of 5 Rules: Below is a condensed sample list of rules that PROVIDER will communicate to and enforces with guests: To keep order in the Center we ask that everyone respect one another and their space: 1. Food and Drink: Guests are not permitted to bring outside food or drink into the building. No exceptions. 2. All guests will be expected to keep their area clean. 3. No weapons will be allowed in or on property. 4. No Alcohol or drugs are allowed in or around the building. No smoking in the building. The use of drugs or alcohol on the property will lead to immediate eviction from property. 5. No abuse of staff or other guests. Threatening or violent behavior towards anyone in the building will not be tolerated. Bullying of any type will not be tolerated. Noncompliance can lead to a suspension of services for up to 30 days. 6. No viewing of inappropriate images or movies allowed on the property. 7. Clothing must be worn while sleeping. 8. No disturbing the peace. Once checked in for services, guests are expected to stay in. If a guest chooses to leave, guests will not be allowed back in. 9. Derogatory comments regarding race, creed, color, ethnic background, religion, or sexuality will not be tolerated. 10. The Provider is not responsible for lost or stolen property. 11. One approved pet per guest is allowed. Guests are responsible for the behavior of their pet and the pet must be always under the control of the guest. Leashes are required and pet must be no threat to others. If a pet’s behavior disrupts Cooling Center operations or harms another guest of staff member, the guest and their pet may be asked to vacate the premises. A pet’s behavior in violation of the program rules can lead to a suspension of services for up to 30 days. Pet owners and HCEB will be responsible for cleanup and damages. 12. All guests will be expected to remain law abiding. 13. Guests will complete brief program intake and HMIS intake forms and provide signature acknowledging they understand the rules. 14. If guests are not satisfied with any aspect of the program operations, they are encouraged to present their concerns to the HCEB Program Manager. The Program Manager will respond to all concerns on a timely basis. If the guest is not satisfied with the Program Supervisor response, they can submit a formal grievance to the HCEB Director of Programs for the Unhoused. The HCEB Grievance Form is attached as Exhibit B and will be provided to all guests upon request. III. Program Evaluation and Reporting Requirements a. PROVIDER shall submit weekly reports every Friday afternoon. Weekly reports will include, at the minimum, the following data elements: • Number of clients served • Demographic information of clients • Description of services and resources provided • Other information that will help in the evaluation of the program Copies of all Grievance forms. b. PROVIDER shall participate in the program evaluation to help identify areas that will improve service delivery, program effectiveness, and client outcomes. PROVIDER will implement program improvement strategies identified in the evaluation. Evaluation criteria will include approaches identified by the PROVIDER in its response to the Request for Proposal issued by the CITY. c. PROVIDER shall submit a final narrative report no later than 15 days after the contract's completion. The report shall include a narrative accounting of the progress achieved toward the Scope of Work. d. PROVIDER shall make good faith efforts to provide other information, as requested by the City, promptly. DocuSign Envelope ID: 0844CC65-4CFC-4842-8D1A-6F29ED40DCBD