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Non-Professional Services Agreement between April 1, 2024 City of San Leandro and Impec Group—Exhibit D Page 10 of 36 C. Performance Standards 100 Contract Start Up (a) Contractor shall provide a detailed “Initial Transition Plan” that sufficiently describes the plans and schedule of events leading up to the provision of the maintenance services. (b) During the first three (3) months of the contract, the Contractor will inspect the sites at least twice per month and will review and discuss inspection results with the Director, or designee. This process and timeline will allow for the Contractor to fully understand the site issues, existing conditions, areas that are substandard, and allow for time to be able to implement the specifications and scope of work successfully and consistently. (c) To acknowledge a ‘ramp up’ period during the first three (3) mon ths, the Contractor’s work will be deemed as meeting standards unless there is obvious and measurable neglect on the part of the Contractor. The City acknowledges that some areas may have been turned over to the Contractor in an as-is condition and not meeting standards. The contractor will be expected to maintain the areas at a level that prevents further deterioration. (d) At the end of the first three (3) months, Contractor will submit an inspection summary to the City by the 10th of the fourth month as to each site’s compliance with the standards and specifications. The Director, or designee and the Contractor will agree upon a reasonable action plan with deadlines to bring any specific areas up to satisfactory levels. 101 Communication of Performance Issues (a) After the start-up period, the Director, or designee will utilize an “Evaluation Checklist” during scheduled, as well as random, inspections, to evaluate provision of services and communicate whether Contractor’s performance is meeting standards or below standards. The Director, or designee may also utilize email, the City’s workorder software or phone calls to relay information on below standard work and request a deadline for completion. (b) The Director, or designee will also coordinate, upon request from the Contractor, onsite review of any areas that are below standard to communicate and clarify the specifications and scope of work. In addition, regular meetings with the Director or designee may also be scheduled to evaluate the provision of services and contract implementation. (c) It is important that the Director, or designee receive timely and correct updates to the punch list of items that have been identified as below standards and that the Contractor is working on bringing back to meeting standards and specifications. The updates should be in the written format presented, either a response via a customer relationship management, or a written update on a punch list format. If updates are not provided in the time required, a penalty of $250 per day will be assessed for each calendar day that the City has not received a written update. (d) The City intends to use its web-based work order system to input requests for work to be completed by the Contractor. The request will include a due date and location. It is expected that the Contractor will update the work order with status, completion date, and notes. This will be the primary means of communicating minor issues or deficiencies and as requested work between the City and the Contractor. 102 Communication with City (a) Contractor shall designate one person as the representative of Contractor authorized to act on its behalf with respect to this specified work. The representative shall maintain regular communications DocuSign Envelope ID: ED026586-45BF-457C-B317-CC6A9075C2DC