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Non-Professional Services Agreement between City of San Leandro and March 1, 2025 Action Road Solutions, LLC dba Jack James Tow Service — Exhibit A Page 8 of 11 Vehicle inventories, when conducted by Contractor employees, shall only be conducted within the confines of a storage facility and in the presence of a witnessing employee. J. RELEASE OF VEHICLES A Police Department Designee shall be responsible for releasing vehicles between the hours of 9 a.m. and 5 p.m., five (5) days a week. Any vehicle towed for violation of the CVC 10851 can be released 24 hours a day via the Police Communications Center. K. REGULATION The Contractor shall comply with all Federal, State and local laws, ordinances, rules and regulations and shall make all reports required by the State of California Vehicle Code and shall follow all reasonable rules or regulations that the SLPD may, from time to time, prescribe governing the conduct of the Contractor's operations under the Non-Professional Services Agreement. L. CONTRACTOR'S AUTHORIZED RATES AND CHARGES TO CUSTOMERS As set forth in this RFP, above, each Proposer shall submit a schedule of rates, fees, charges, deposits and other costs which the Proposer charges to persons whose vehicles are towed and/or stored at its facilities. It is the desire and objective of the City to ensure that persons whose vehicles are towed and/or stored are not needlessly, unreasonably or unfairly burdened with excessive costs for the towing, storage and/or release of their vehicles. Accordingly, during the initial term of the Non-Professional Services Agreement, a Contractor may only make one written request for the increase of any single rate, fee, charge, deposit or other costs set forth in the schedule submitted as part of the proposal and such request may be granted, denied or conditionally granted by the City in its sole and absolute discretion. The foregoing notwithstanding, in no case may any rate, fee, charge, deposit or other cost be increased to an amount that exceeds those established pursuant to the proposers valid and binding Tow Service Agreement with the California Highway Patrol for the performance of similar services. The Contractor may request one additional set of adjustments after the conclusion of the initial term of the Non-Professional Services Agreement, in the event the City proposes to extend the life of the Non - Professional Services Agreement beyond the initia l term, provided that no such increase shall exceed an amount equal to five percent (5%) of the existing rate, fee, charge, deposit or other cost. City in its sole and absolute discretion may also authorize or deny the establishment of any new type of rate, fee, charge, deposit or other charge not otherwise covered under the approved schedule of rates, fees, charges deposits or other costs. All requests for the adjustment of existing rates, fees, charges, deposits or other charges set forth in the Proposer’s schedule for the same and all requests for the establishment of new types of rates, fees, charges, deposits or other charges shall be submitted to the Chief of Police with a courtesy copy to the City’s Finance Department. Verifiable profit or loss information may be required prior to any adjustment. No increase shall take effect until after the issuance of a written approval by the Chief o f Police. Towing Service Providers may not impose rates, fees, charges, deposits or other costs other than those set forth in the schedule approved by the City as part of the award of the Non -Professional Services Agreement or by later action of the City. Docusign Envelope ID: 0B83243A-5724-4A70-94F8-854DAC03ADB8