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Non-Professional Services Agreement between City of San Leandro and March 1, 2025 San Leandro Towing, LLC — Exhibit A Page 9 of 11 All bills given to persons whose vehicles are towed and/or stored shall be itemized in a format approved by the City in advance of the commencement of the services to be performed under the Non -Professional Services Agreement. STAFFING PROVISIONS A.SUFFICIENT PERSONNEL The Contractor shall have sufficient personnel on duty at all times to: 1)Receive calls from the SLPD Communications Center; 2)Dispatch tow units; 3)Provide security at all storage sites; and, 4)Provide such services as may be required under the Non-Professional Services Agreement. B.TIMEKEEPING AND DELAYS The Contractor shall record the following times pertaining to law enforcement and City agency tow service request by means of a time clock: 1)The time that the request for tow service is received; 2)Time that a tow unit is assigned the call for service and given the location of the requested service; 3)The time that a tow unit arrives at the location of requested service; and, 4)The time that a tow unit returns to Contractor Facility with the vehicle. The Contractor shall ensure that a sufficient number of tow units and tow unit operators are available at all times to meet the needs of all SLPD personnel, other law enforcement agencies, and City departments that rely upon it for tow service. In the even t the Contractor cannot respond within 20 minutes, the Contractor shall immediately notify the Police dispatcher and provide an estimated time of arrival. C.OPERATORS The Contractor shall employ no person as a tow unit operator until he or she possesses the appropriate class of California driver's license and medical certificate, if required, for the type of tow unit being operated. Tow unit operators shall wear a uniform approved by the Chief of Police or his or her designee whenever they are performing services in response to a call from the City of San Leandro. A nametag/badge identifying the operator by first or last name shall be worn on the operator's outermost shi rt or jacket as set forth in Attachment 1, Exhibit A, Section 7. Docusign Envelope ID: CC4CBEF7-1669-4099-8DDD-A344E273C8EA