CSA IntegrAssure 08012022 - Laserfiche WebLink

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1. SCOPE OF SERVICES A) A SUMMARY OF THE METHODOLOGY TO BE USED FOR THE WORK SPECIFIED IN SECTION IV. Mr. Schlanger and the IntegrAssure team are ready to hit the ground running with respect to the implementation of the IPA. During the entire length of the engagement, as Project Lead, Mr. Schlanger will be accessible to City and Department personnel, 24 hours a day and 7 days a week. PROGRAM START-UP Starting up a program such as the IPA, as the City has thoughtfully envisioned it, takes insightful planning and a process that is designed for efficiency and success. Mr. Schlanger and his team have extensive experience in the implementation and management of similar initiatives in both the public and private sectors. This experience will be extremely helpful in providing the blueprint for efficient and effective implementation of IPA for the City and in setting the right tone and preventing missteps so as to achieve the desired outcomes in the shortest time. Critical to the start-up process is a series of first-week post-award meetings with appropriate the San Leandro Police Department (SLPD), city and community stakeholders, and the Board. These meetings would serve as both orientation and goal setting and would provide the team with a fulsome appreciation of any particular challenges facing SLPD. During these meetings we would spend a significant portion of time with SLPD leadership and staff, specifically with Internal Affairs, understanding the current state of the quality and timeliness of administrative investigations, as well as challenges they face. We would come to understand current workflow including supervisory review and any additional quality assurance processes. We would review all pertinent documentation including the most recent policies, procedures, training materials and gain a full appreciation of current practices. Protocols for the IPA interface with SLPD, including transfer of investigative files for review and related documents, would be developed and refined during this first week. In addition, we would want to fully understand the current workflow for citizen complaints, existing protocols for rollouts and reviews on critical incidents including officer-involved shootings, and the workflow of the disciplinary system. We would also be meeting with those responsible for policy formulation and training in order to understand the current state and plans for future revisions. We will use this time to meet individually and collectively with the members of the Board to establish strong relationships with them and to gain insight on the priorities from the Board’s on what they hope to receive trainings on as well as define the ideal role of the IPA for the Board to assist in planning out the first year of engagement appropriately for the Board. Perhaps most importantly, during the first week of this engagement, Mr. Schlanger and team members will meet with senior SLPD staff, including supervisors and staff in order to establish the best possible working relationship. Nothing is more important to the success of the program than a good working DocuSign Envelope ID: E49AB3D4-2357-4C6D-8E90-C31370E46ACA