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Page 18 of 25 <br />Alameda CTC Annual Paratransit Program Plan Application <br />Application Period: July 1, 2025 - June 30, 2026 <br /> <br />The EOC Handbook is subject to change and is not intended to replace <br />departmental manuals, guides, policies, or procedures but to provide <br />recommendations for staff working within the framework of the City’s EOC. The <br />EOC Handbook is scheduled to be presented to the City Council in March 2025. <br /> <br />In addition to the above, City staff reviewed MV Transportation’s existing <br />Emergency Plan and Standard Operating Procedures as part of our program <br />monitoring efforts. MV incorporates changes based on this feedback and <br />updates documents. <br /> <br />FINANCES: PROGRAM REVENUE AND COST <br />23. Detail your FY 2025-26 program’s total estimated revenue (all fund sources) and <br />total cost by completing Attachment Table C (Table C tab of the Excel <br />workbook). For program components funded all or in part with a Measure B/BB <br />discretionary grant, segregate the grant funding by entering it in the “Other <br />Measure B/BB” column. <br /> <br />24. Describe below the “Management/Overhead” and “Customer Service and <br />Outreach” costs included in Attachment C and how these cost allocations were <br />determined? (These two categories are defined under Question 1.) The amount <br />spent on Customer Service/Outreach and Management/Overhead is to be <br />included as part of the total program cost, even if it is not funded with Alameda <br />CTC funding. This includes city/agency staff time paid for by a city’s general <br />fund. <br /> <br />A. Management/Overhead Costs <br />The Management/Overhead costs were determined from a need identified to <br />sustain the delivery of high-quality services, while building capacity to meet other <br />current and future needs. Collectively, the team below will enhance day-to-day <br />operation needs, ensure adequate and timely customer service, increase <br />administrative accuracy and efficiency, increase outreach activity, and conduct <br />appropriate trainings and planning needed to incorporate changes associated <br />with new or modified services. <br /> <br /> 100% Paratransit Program Assistant <br /> 10% of Senior Services Program Coordinator compensation <br /> Program Design Consultant <br /> <br />B. Customer Service and Outreach Costs <br />The outreach and marketing budget for FY 2025-2026 continues to provide for <br />significant expenditures for culturally relevant marketing and outreach. This need <br />was identified as a priority in the Age-Friendly Action Plan. Expenditures will <br />include, but not be limited to, translation and oral interpretation, culturally <br />relevant traditional media outreach, mass and social media marketing, <br />automated messaging services, incentives, and electronic surveys. With the <br />upcoming year’s focus on the disabled community, additional expertise may be