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•Historically, client called 9-1-1 many times a day <br />•Client was lonely and had worsening dementia, but adamantly <br />refused services <br />•Client’s adult children refused to assist <br />•Negatively impacting Dispatchers and SLPD Officers <br />•Next phase included an exhaustive effort and collaboration between <br />County EMS, Kaiser, County Adult Senior Services, SLPD Dispatch, <br />San Leandro Human Services, ARU <br />•Multiple visits, consultations, meetings <br />•Today client is in the memory care unit of a local senior facility <br />•Noticeable positive impact on SLPD dispatchers and officers <br />Multi-agency Success Story – “Deborah” <br />17