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Background <br />•Extensive research and training was conducted with San Leandro Police <br />Department – 2 years of data to identify call types <br />•Initially the San Leandro Police Department Communications Center <br />(dispatch) triaged all calls for service <br />•Calls that meet criteria for the ARU, and are screened for safety <br />concerns, are forwarded by SLPD Dispatch to the Alameda County <br />Regional Emergency Communications Center (ACRECC), and the unit <br />is dispatched. <br />•Over time ARU has begun to allow direct calls in select circumstances <br />(known clients, BART PD, Union Pacific Railroad) <br />4