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COMMUNICATION PROGRAM © 2025 Fischer Compliance, LLC. All rights reserved. Sewer System Management Plan licensed for San Leandro use only. Page 55 of 57 11. Communication Program WDR REQUIREMENTS Attachment D-11 (pg. D-10) “The Plan must include procedures for the Enrollee to communicate with: • The public for: o Spills and discharges resulting in closures of public areas, or that enter a source of drinking water; and o The development, implementation, and update of its Plan, including opportunities for public input to Plan implementation and updates. • Owners/operators of systems that connect into the Enrollee’s system, including satellite systems, for: o System operation, maintenance, and capital improvement-related activities.” COMPLIANCE Spills: When the City experiences a spill, it is standard procedure to secure the affected area and keep the public away. This is generally done using barricades, cones and caution tape. Should the City experience a spill that may require closure of public areas or enter a source drinking of water, signs will be immediately placed indicating the issue and providing contact information. Staff will remain on site to provide an additional safety factor until appropriate authorities respond and direct otherwise. In all cases, the City will follow the advice of higher authorities, such as the local environmental health department and other regulatory authorities. In a major emergency, the City will coordinate resources with Oro Loma Sanitary District and/or the East Bay Dischargers’ Authority. Public Participation: There are several opportunities for stakeholders and the public to participate and provide input into the development and update of the City’s SSMP. During its initial development stage, as with each SSMP Audit and update of the SSMP, the SSMP and related documents are presented to the City Council for review and acceptance. Prior to each City Council Meeting, these documents are included in Agenda packet which are readily available for review on the City’s website. Satellite Systems: The City has no tributary or satellite systems and therefore has no communication program for them. EFFECTIVENESS The City utilizes the following Key Performance Indicators for measuring effectiveness of this Element: • Does the City place all SSMP action items on the agenda for regular counsel/board meetings? • Does the City have signage, or other means, readily available to notify the public of environmental or public risk factors related to a sewage spill? • Does the City perform outreach to residential customers?