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principal balance, interest rate, date to which interest has been paid, terms of payment of <br />principal, current escrow deposit amounts, and escrow amounts paid during a specified period. <br /> <br /> <br />Loan Transfer <br /> <br />In the event the Client requires AmeriNat to transition loans back to the Client or to another servicer, <br />AmeriNat will gather and package loan files (hard-copy and/or electronic copy) for shipment. AmeriNat’s <br />Investor Services and IT departments will work with the Client’s staff to electronically transmit servicing <br />data in an agreed upon format. <br /> <br /> <br />Loan Reconstruction <br /> <br />If requested by the Client, AmeriNat will prepare a loan reconstruction to determine posting accuracy and <br />compliance with promissory notes, truth in lending statements, and other applicable related loan <br />documents. This involves a detailed review of loan terms and reconstructing the posting of payments in <br />accordance with the terms. <br /> <br /> <br />Loss Mitigation <br /> <br />AmeriNat provides treatment for delinquent mortgages through positive pressure that is fair but firm, <br />with escalation of activities matching the advancement of the delinquency stage. <br /> <br />Collections: <br /> <br />1. Delinquency/Default Letter Production: Letters of varying tone and composition will be sent at 15, 30 <br />and 45 and 90 days past the payment due date. For single-family loans, the 45-day letter will include <br />the Consumer Financial Protection Bureau (CFPB) mandated notification informing the borrower of <br />the available loss mitigation options. The 90-day letter will detail for the borrower possible escalated <br />collection activity up to and including foreclosure. The letters emphasize the seriousness of the <br />situation, the potential for loss of the borrower’s property, and demand immediate payment. <br /> <br />2. Due Diligence Phone Calls: Telephone calls will be placed on a regular basis as loan remains under <br />active delinquent follow up. Calls to single family mortgage borrowers are made in accordance with <br />CFPB guidance and best practices. Live contact is attempted with the borrower beginning at the 17th <br />day of delinquency, under a good faith goal of establishing contact with the borrower by the 36th day <br />of delinquency. One or more subsequent attempts to contact the borrower will generally be made <br />every 30 days thereafter. The objective of the call is to secure or demand prompt payment, obtain <br />information needed to determine the reason for the delinquency, and to gain a commitment for <br />future payments. <br /> <br />3. Credit Reporting: AmeriNat will report borrower payment activity and status codes to the credit <br />bureaus for non-commercial loans. <br /> <br />4. Confirmation Letters: Contact with borrowers is used to solicit commitments to repay past due <br />amounts. A borrower will be provided with the opportunity to bring the loan current immediately, <br />Docusign Envelope ID: 2B617463-847A-4D49-A35E-F34CFC91F6B8