Oakland Tech Exchange_CSA Name Update_09172025 - signed

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Docusign Envelope ID: 470A389C-76A9-42C9-AB02-2CE7BBA89E0C EXHIBIT A SCOPE OF SERVICES As part of the Age-Friendly San Leandro initiative, Tech Exchange will provide digital literacy classes, to include computer and internet basics and cybersecurity, so adults aged 50 and over in the community can participate more fully and more safely in social, economic, and civic arenas. This project supports the Personal Protection and Social Connection priority areas of the Age-Friendly Action Plan. Tech Exchange will provide foundational digital literacy classes for 20 to 30 individuals. This program is a pilot initiative for an educational model that can be evaluated, improved, and replicated to serve many more individuals in the years to come. The City will target service to lower-income individuals of color and people with disabilities who are more likely to be without home computing devices and reliable internet service. Tech Exchange will provide staff instruction (in-class and prep) hours for: • 8 (eight) classes for up to 30 individuals o Classes will cover computer and internet basics, cyber security, and overall digital literacy topics through culturally inclusive instruction o With support from local student volunteers, classes will be facilitated in multiple languages, including English, Spanish, and Mandarin Chinese • 1 (one) tech support event o Ideal event options include a tech support demonstration/space at the City's Senior Services event (e.g., Senior Services Expo) o Event participants are encouraged to bring their personal devices so they can work one- on-one with trained staff to troubleshoot technical issues and user questions • Program and data management • Age-friend curriculum development • Warehouse staff and materials costs to refurbish and provide laptops (or similar devices) to participants • Marketing, branding, and outreach campaign and materials (graphic design, logos, videos, etc.) As part of this program, the City will provide: • Classroom space at the San Leandro Senior Community Center • Programming and event marketing, to include applications, social media posts, and flyers • Senior Services staff time/salaries to oversee the project and engage residents • Outreach to local youth serving organizations to promote these tech education learning cohorts as valuable volunteer opportunities for students and youth. Upon completion of the program, participants will receive a free (refurbished) laptop or similar device (refurbished and donated by Tech Exchange). Consulting Services Agreement between City of San Leandro and Tech Exchange for Age Friendly Digital Literacy Last revised 06/09/2025 Exhibit A-Page 1 of 1 Name Update: Oakland Tech Exchange Oakland Docusign Envelope ID: 43B9BEE4-7C19-4A64-B50A-DD29AE113B59