CSA_Agreement_Between_The_city_of_SL_&_Smartwave_Technologies LLC.

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Consulting Services Agreement between City of San Leandro and Last revised [01/16/2026] SmartWAVE Technologies, LLC. for Public Wifi and Annual Support Exhibit A – Page 1 of 1 EXHIBIT A SCOPE OF SERVICES SmartWAVE will provide a support email to report problems with the system. All emails will be responded to within four (4) hours during normal support hours. SmartWAVE will dispatch personnel if problems can’t be resolved remotely. The following types of services for the network proposed and prices established within the pricing section: • All equipment proposed includes a 1-year manufacturer warranty from date of purchase. • Cloud subscription services include equipment licenses and manufacturer software support. • SmartWAVE will perform software revision level upgrades as new releases become available. • SmartWAVE will perform field maintenance review for all contract extensions over 1 year. • SmartWAVE will work with the Client to identify the reporting information required and will establish regular reporting intervals to produce analytics for the installed system. • SmartWAVE will provide 8x5xNBD response to support requests, to include 5-day repair/replacement (requires purchase of spare APs and limited to spares available). • SmartWAVE will dispatch Engineering and Technician personnel as required to provide ongoing repair and maintenance of the installed system. • SmartWAVE will provide ongoing optimization of the network based on changes in the RF environment, to include changes to channel plans, power settings and bandwidth settings. • SmartWAVE will conduct quarterly calls with IT personnel to review network and planned maintenance. • SmartWAVE will perform periodic onsite inspections of equipment and cabling as preventive maintenance through the support term. • Price includes replacement of surge protection units as needed. • Price does not include equipment replacement, network surveys, application research and development, changes to the existing configuration, or other professional services, other than as required to maintain and optimize the wireless network. • This does not include relocation of wireless hardware, or repair as a result of force majeure or other acts beyond our control. • Manufacturer extended warranties can be provided and quoted separately. • As additional locations are added requiring support, services pricing per Radio may be reduced. • Support Pricing is calculated per Radio so the support program is extremely scalable. Docusign Envelope ID: 6C9393F7-8FB6-443A-AAEC-4DB217E538B9