CSA_Agreement_Between_The_city_of_SL_&_Visionary_Integration_Professionals LLC.

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Consulting Services Agreement between City of San Leandro and Last revised 01/12/2026 Visionary Integration Professionals, LLC Exhibit B – Page 3 of 4 Hours for each month will be invoiced as a separate line item on the invoice by resource type. Role Hourly Rate Estimated Hours Estimated Price Per Role Project Management Support $115 105 $12,075 Implementation Consultant $180 240 $43,200 Functional Lead $195 75 $14,625 Report Analyst/ Developer $180 75 $13,500 Change Requests The estimated fees for this SOW are predicated on the timely completion of service support requests. If a change is identified that will impact the services timeline, resources, or scope the Department Project Manager and TeamVIP Project Manager will invoke a Change Request process. The process will determine the impact to the project budget, project schedule, and project resourcing and a Change Order will be created for mutual review and approval. All Change Orders shall be signed by TeamVIP and the Department prior to commencing any activities defined in the Change Order. Change Orders are used to document items such as, but not limited to, a change in approach, adjustments for delays resulted by the Department, removal of scope, addition of scope, timeline delays, addition of resources per the request of the Department, etc. Assumptions – Maintenance Enhancements and On-Going Support Services On going maintenance and support general assumptions beyond assumptions and statements preceding this are listed below.  VIP will continue the post-go live support for the Engineering Remediation implementation, the building department, and planning department.  VIP will continue to make Jira and Confluence available, during the ongoing maintenance and support period, to track defects, bugs, and enhancements for the product backlog.  It will be the responsibility of the software vendor (e.g. Accela) to address core product hardware/software defects/failures the software vendor manages as part of their hardware/software suites and interfaces. VIP will support the Department in helping the Department address these defects/failures with the vendor and coordinate the efforts.  The Department will provide the required Department personnel, hardware, and software resources as needed to support root cause analysis and issue resolution.  Analysis sessions would be held to gather requirements and refine Jira stories for each enhancement or report to be developed.  The outstanding enhancements identified are a ballpark estimate and may change once requirements gathering and analysis are completed. Docusign Envelope ID: 143E7D7E-E6A5-49A9-9415-FFF64525A69E