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<br /> <br /> Report received <br />2 2005041 33001 6/6/2005 6/27/2005 APD 21 days after <br /> occurrence. <br /> Report received <br />2 2004071 Police 10/19/2004 11/4/2004 OPD 16 days after <br /> occurrence. <br /> Report received <br />2 2005076 58007 10/20/2005 11 /7/2005 OBI 18 days after <br /> occurrence. <br /> Report received <br />3 2004037 6/10/2004 6/24/2004 OBI 14 days after <br /> occurrence. <br /> <br />We consistently found claims promptly forwarded to the Risk Management Analyst by <br />the City Clerk and assigned to George Hills timely. The delays noted track the time <br />between occurrence and the City's receipts. We recommend a stewardship program to <br />stimulate prompt reporting. Such a program can be initiated by: <br /> <br />· Communicating with departments when late reporting is noted. <br /> <br />· Providing departments with a quarterly claims information system <br />report to use in monitoring the results of the stewardship efforts. <br /> <br />Departments .may lack control over when the claimant reports the claim due to the nature <br />of claims made. Therefore, the City may choose to eliminate claims from the stewardship <br />program based on type of claim. <br /> <br />B. Setup and Initial Contacts <br />George Hills Percentile: 96% <br />In-House Percentile: 100% <br /> <br />Best practices require claims setup and initial contacts within two days of third-party <br />administrator's receipt of claim. Procedures used by George Hills and the Risk <br />Management Analyst for the City are in compliance with best practices. <br /> <br />10 <br /> <br />ARM <br /> <br />Tee h <br />