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<br />We graded this component based upon the following criteria: <br /> <br />Grade <br /> <br />4 <br /> <br />Criteria <br /> <br />Claim set up within 1 business day and initial contacts made within <br />2 days of claim received date <br /> <br />Claim set up within 1 business day and initial contacts made after <br />2nd day, but within 5 days of claim received date <br /> <br />Claim set up within 1 business day and initial contacts made after <br />5th day, but within 7 days of claim received date <br /> <br />Claim set up after 1 st business day and initial contacts made after <br />ih business day of claim received date <br /> <br />3 <br /> <br />2 <br /> <br />We found claims are set up consistently within one business day. Six initial contacts <br />exceptions for George Hills are included in Table II-4. Performance is assessed as <br />Superior. <br /> <br />Table 1I~4 <br />Claims Setup and Initial Contacts Exceptions <br /> <br /> <br />2 2005047 Recreation and 7/16/2005 Initial contacts 6 days <br />Human Services after claim recei t. <br />2 2005043 Public Works 5/23/2005 Initial contacts 7 days <br />after claim recei t. <br />3 2005052 Streets 6/14/2005 Initial contacts 5 days <br />3 2003004 Parks 7/6/2002 after claim receipt. <br />3 2005035 Police 6/13/2005 Initial contacts 3 days <br />3 2005076 Public Works 10/20/2005 after claim receipt. <br /> <br />c. <br /> <br />Investigation <br /> <br />George Hi/Is Percentile: 98% <br />In-House Percentile: 100% <br /> <br />Best practices require the claims examiner to obtain: <br /> <br />· Complete investigation within 10 business days from receipt of the claim. <br /> <br />· Information verifying or disputing the claim sufficiently to justify the <br />denial or acceptance decision. <br /> <br />11 <br /> <br />ARM <br /> <br />Tee h <br />