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<br /> <br />3 <br /> <br />2005043 5/23/2005 <br /> <br />Public <br />Works <br /> <br />Between occurrence and site inspection <br />reported 9/5/2005, the depression in the <br />parking lot gutter adjacent to the curb had <br />been repaired. Determination of responsibility <br />for the parking lot and details of the repair <br />remain outstanding. How did claimant get from <br />the parking lot to the hospital with such a <br />serious in'ur ? <br /> <br />D. <br /> <br />Subrogation/Recovery <br /> <br />Percentile: 97% <br /> <br />Best practices for subrogation/recovery practices include: <br /> <br />· Identifying cases with subrogation/salvage potential upon receipt of claim <br />through review of all claims by claims manager. <br /> <br />· Scheduling activities to pursue recovery or offsets. <br /> <br />· Following up for response to reimbursement requests. <br /> <br />· Assigning attorney to file suit, as necessary. <br /> <br />· Arranging for salvage sale or negotiating value into settlement when <br />claimant desires to keep salvage item. <br /> <br />· Sending recoveries received to the City for deposit and crediting the <br />recovery to the claim record within 5 days of receipt. <br /> <br />George Hills handles all subrogation. These practices are promoted by their procedures <br />requiring discussion of case-by-case merits with the City prior to incurring recovery <br />pursuit expenses to ensure the amount recovered is likely to exceed the expense. <br /> <br />The following scale is used for grading. <br /> <br />Grade <br /> <br />4 <br /> <br />3 <br /> <br />CriterIa <br /> <br />Subrogation and recovery best practices met. <br /> <br />Minor elements of subrogation and recovery best practices are missing <br />and attainable. <br /> <br />Major elements of subrogation and recovery best practices are missing <br />and may not be attainable. <br />Minor elements of subrogation and recovery best practices are missing <br />and unattainable, or will cause increased costs to attain. <br /> <br />2 <br /> <br />13 <br /> <br />ARM <br /> <br />Tech <br />