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<br />Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br /> <br />Describe your complaint and commendation process. Please describe your process from <br />beginning to end, including instructions provided to customers for filing complaints or <br />commendations, your documentation procedures, your follow up and any changes you have <br />made to your program as a result of customer complaints and commendations. <br /> <br />Response: <br /> <br />Complaints are responded to immediately upon receipt. A log complaint log is maintained. <br />Complaints are valued by staff because they help us to understand how the service is working <br />and where there are problems that we need to address. <br /> <br />19. PLANNING PROCESS <br /> <br />A. List all activities undertaken in connection with this plan, includmg consumer or <br />public meetings, meetings with other agencies, presentations to boards, commissions <br />or committees, and provide general dates for these activities. <br /> <br />B. Indicate whether this plan has been reviewed by a local paratransit advisory <br />committee. <br /> <br />C. Describe any surveys or analysis conducted and staff reports. <br /> <br />D. Describe how the planning process is connected to the service plan: how do the <br />services lanned corres ond to the results of the plmmin rocess? <br /> <br />A. Public Meetings and Dates: <br /> <br />Ongoing: <br />Shuttle Comment Cards - Ongoing <br />Senior Commission Meetings, 3rd Thursday of the Month - Monthly Review of Program <br />by Paratransit Advisory Group <br /> <br />Paratransit Workshops & Outreach: <br />July 12, 2005 - Broadmoor Plaza Senior Residential Facility <br />July 27, 2005 - Flyer distribution to all registered riders with information about new <br />services implemented in FY 2005-06 <br />September 22, 2005 - Senior Resource Fair Information Booth <br />October 12, 2006 - Seniors in Retirement (SIRS) <br />March 6, 2006 - Eden Lodge Senior Residential Facility <br /> <br />FY 2006-07 Program Outreach and Planning Workshops: <br />January 9,2006 - Survey, Mailed 930 Surveys, 148 Returned, 16% Response <br />January 24, 2006 - Public Workshop for FY 2006-07 Service - Marina Community <br />Center <br />January 31, 2006 - Public Workshop for FY 2006-07 Service - Main Library <br /> <br />G:\Oliver\Paratransit\FY 2006-07\Cover Annual Submittal FY 2006-07.doc <br />Page 9 of 18 <br />