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<br />Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br /> <br />B. Has this plan been reviewed by a local paratransit advisory group? <br /> <br />~ Yes--t <br />D No <br /> <br />Committee Name: Senior Commission <br />Meeting Date: Monthly Program Updates and March 16,2006 <br /> <br />Narrative Responses for C and D above: <br /> <br />See Answer to Question #20. <br /> <br />20. NEEDS IDENTIFICATION <br /> <br />. What needs or priorities have been identified that will be met by proposed service <br />changes? <br /> <br />. What needs or priorities will still not be met even after implementing proposed service <br />changes? <br />. How many potential riders do you estimate will use this service this coming fiscal year? <br /> <br />Response: <br /> <br />In order to plan for next year, staff gathered public input through paratransit focus group <br />meetings, surveys, work sessions with the Senior Commission and trip/rider pattern analysis. <br />Following is a summary of the key results and how the issues are addressed in the FY 2006- <br />07 Paratransit Plan: <br /> <br />1. Riders are satisfied to very satisfied with the service <br /> <br />2. Riders expressed concern that they cannot always get the ride that they request on the <br />demand response (Curb-to-Curb) portion of the service. This porion of the service has hit <br />capacity. Because we cannot afford to add another vehicle, we are proposing other actions to <br />control demand and free up capacity. <br />Action: <br />a. Assist with Alternative Resources & Increase Travel Training: By analyzing rider <br />patterns we found that a small number of riders use a high number rides. Staff will assist <br />users with the highest number of rides by helping them to find alternative resources. For <br />example, help a user sign-up for Meals on Wheels so that he doesn't need to go to the hot <br />lunch program 5 days per week. This rider will still use the city paratransit service for meals <br />and social interaction, but fewer days per week thus freeing up some capacity in the service. <br />b. Add Shuttle Stops: Through our public outreach we received requests for shuttle stops at <br />the Bancroft Senior Center and Broadmoor Plaza Senior Residential Facilitiy. By adding <br />these stops, riders that currently use the Curb-to-Curb (CTC) service will be able to use the <br />Shuttle for the majority oftheir transportation needs, freeing up space on the CTC service. <br />c. Ride Limits: If these approaches do not work, we will limit the number of rides per <br />person through vouchers or alternative approach. <br /> <br />G:\OliverIParatransit\FY 2006-07\Cover Annual Submittal FY 2006-07.doc <br />Page 10 of18 <br />