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<br />Gap Grant Program Application <br />Cycle #3 (06/07 - 07/08) <br /> <br />Page 1 6 of 26 <br /> <br />-City Contracted Service Provider Division Manager: 23 years transportation <br />experience; Divison Manager for Hayward and San Leandro programs since 2003. <br /> <br />-City Contracted Service Provider Operations Manager: 16 years customer service <br />experience; Operations Manager for Hayward and San Leandro programs since <br />2004. <br /> <br />-City Contracted Service Provider Operations Supervisor: 5+ years paratransit <br />experience. <br /> <br />-City Contracted Service Provider Dispatcher/Reservationist: 5+ years paratransit <br />experience. <br /> <br />-City Contracted Service Provider Maintenance Manager: 22+ years vehicle <br />maintence supervisorial/management experience. <br /> <br />- Customer Inerface: Hayward and San Leandro City staff will be primarily <br />responsible for consumer outreach and education, program enrollement and <br />customer service activities. The contracted service provider's <br />DispatcherjReservationist will be the day-to-day contact person for program <br />participants requesting service. The operation's supervisor and manager will <br />oversee the day-to-day operations of the program, and intervene as needed on <br />customer-service related matters. <br /> <br />During the first month City representatives will meet, along with key representatives <br />from the service contractor, to finalize and begin implementing a marketing <br />strategy. They will also work to finalize policies and procedures with the goal to <br />begin service delivery as early as August 2006. <br /> <br />11. For applicants seekino funding for proqrams and capital proiects, please <br />describe your implementation plan and timelines for completing this project. <br /> <br />Not Applicable to this application. <br /> <br />F. Community Support and Program Outreach (10%): Please describe your <br />outreach to the local community in developing this proposal, including <br />outreach to local advisory committees, senior and disabled commissions and <br />potential benefactors of this project/program. Please also describe how you will <br />promote public awareness of this project/program. Please include any <br />supporting documentation as an attachment, including outreach flyers, <br />advisory committee meeting minutes, etc. <br /> <br />G:\Oliver\Paratransit\FY 2006-07\Gap Application. San Leandro Ride Today.doc <br />