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<br />Alameda County Transportation Improvement Authority
<br />Special Transportation for Seniors and People with Disabilities
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<br />(in years) that you have used Measure B funds for meal delivery, and how you plan to fund
<br />your program if faced with revenue shortfalls.
<br />
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<br />I Estimated Measure B Funding for Meal Delivery Service - next fiscal I $.. .
<br />I year !
<br />~~~~~~
<br />i. When faced. with .reyenue, shortfalls,. howdo you balance,llleal delivery. with trip
<br />i requests?Pleaseexp.I....ain:.. .
<br />I .'
<br />I
<br />
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<br />
<br />
<br />Describe your driver training program.
<br />Response:
<br />
<br />The City believes that well trained, friendly, problem solving, customer service oriented staff
<br />are key to the success of any Paratransit Program.
<br />
<br />The contractor is responsible for the development and delivery of a thorough training
<br />program for all contractor staff. Training curriculum and protocols, including all updates are
<br />subject to final approval and amendment by the City.
<br />
<br />The scope includes, but is not be limited to, good customer relations and basic customer
<br />service philosophy, an understanding of FLEX Shuttle operating procedures and service
<br />policies, other services offered through the city paratransit program, data recording, and
<br />management reporting requirements as well as specific job responsibilities and procedures.
<br />
<br />Driver training also includes basic first aid, vehicle familiarization, vehicle components and
<br />equipment, driver assistance policies and practices, accident/incident reporting, manifest
<br />formats and passenger data reporting requirements, emergency procedures, radio procedures,
<br />sensitivity training, the use of wheelchair lifts and tie-down equipment, and how to provide
<br />assistance to ambulatory passengers.
<br />
<br />Drivers are required eight (8) hours minimum National Safety Council Defensive Driving
<br />Course or equivalent.
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<br />Drivers are required twenty-four (24) hours minimum of in-service driving instruction with a
<br />qualified driver trainer. This training is designed to familiarize the driver with: the service
<br />area roadwork network; how to read and understand the schedule and manifest in the field;
<br />the location and approach to the designated bus stops; the organization of pick ups and drop
<br />offs; key trip origins and destinations; and safe operating procedures.
<br />
<br />11. ON-TIME PERFORMANCE
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<br />G:\Qliver\Paratransit\FY 2006-07\Cover Annual Submittal FY 2006-Q7.doc
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