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<br />Claim Processin <br /> <br /> <br />All claims are to be filed through a Relocation Advisor. The Advisor will assist the <br />occupants in completing their claim forms, will notify each occupant of the documentation <br />needed in order to file the claim and will inspect all replacement properties as needed. Each <br />claim will be submitted along with documentation to the Agencyfor review and processing. <br />Checks will be available for approved claims within three weeks of the date all documentation is <br />submitted to the Relocation Advisor. Checks will be delivered to the occupant or to the <br />occupant's designee. The Agency shall provide advance payments when necessary to secure <br />replacement housing in a time frame that may be dictated by new landlords and whenever a <br />later payment would result in financial hardship. <br /> <br />bect SCheduling' <br /> <br />The Agency closed escrow on the motel property on September 22, 2005. The Agency <br />will provide Relocation Assistance to all eligible occupants upon approval of this Relocation <br />Impact Study and Last Resort Housing Plan. It is anticipated that each household be equired to <br />vacate the motel by January of 2006. Due to the health and sal9ty issues at the motel, e\€ry <br />effort will be made to expedite the relocation process. <br /> <br />Based on the market resources, surveys and history of availability, there is an adequate <br />number of comparable replacement sites available in the area. There should be no shortage of <br />replacement sites available throughout the project. <br /> <br />trhe A~peal and Grievance proces~ <br /> <br />In the event an occupant believes they have been denied an eligible benefit, or if they <br />dispute the amount of any payment, or if they have been discriminated against in any manner, <br />the occupants will be afforded an opportunity to file an appeal or grievance with the Agency. An <br />occupant should first contact their Relocation Advisor to see if the situation can be mutually <br />resolved. If that remedy does not satisfy the occupant, the occupant should understand and act <br />upon the following procedures. <br /> <br />1) Claimant meets with Housing Division staff to discuss the potential appeal. <br /> <br />If the claimant is not satisfied with staff's response, then: <br /> <br />2) Claimant sends a formal appeal letter to the Redevelopment Agency in care of <br />the Community Development Director. <br /> <br />Relocation Impact Study and Last Resort Housing Plan <br />Page 21 <br />