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. Customer shall provide the Microsoft 2003 Active Directory Root Domain. . Customer will provide the space for the pennanent installation of the proposed equipment a minimum of 30 days prior to the initial install. . Customer will provide all utilities required by the IP Communication System including grounding, telephone facilities (circuits), dedicated electrical power, climate controlled rooms, etc. as well as infonnation relating to configuration of telephone instruments such as features, lines, Direct Inward Dial (DID) numbers, etc. . Customer is responsible for cabling up to and including patch panels in or adjacent to the rack that will house the IP Communication System and for providing standard 19 inch racks to support the IP Communication System components. . Customer is responsible for the coordination, installation, and verification ofthe operation of all external communication equipment/materials not provided by ExtraTeam prior to or during the physical installation. This includes but is not limited to existing or new phone lines (Analog or Tl/PRI), and any building to building connectivity. . Customer will provide all Auto Attendant/Call Center greetings one week in advance of deployment, in writing. ExtraTeam will work with customer based on industry best practices. . Customer will designate a person to record Auto Attendant greetings during installation. Customer may elect to have ExtraTeam record the initial greeting. . Customer will coordinate the scheduling of users for training class times and provide the training facilities. . Customer will be responsible for physical deployment of all phone handsets. Ifthe City wishes to have ExtraTeam do this, it will be quoted and billed separately as an optional item. . Any changes to the design or equipment list in this proposal presented by Customer will require a change order to the scope of work. A change order could impact the cost ofthe proj ect. . Delays caused by the lack of completed site preparation or Customer failure to meet any responsibilities specified in this SOW shall be billed at ExtraTeam time and materials rates including travel and other expenses. Any additional costs incurred by Customer as a result of delays shall be the sole responsibility ofthe Customer. . Unless otherwise agreed to by the parties, customer will respond within two (2) business days of ExtraTeam's request for documentation or infonnation needed for the project. Consulting Services Agreement between City of San Leandro and ExtraTeam, Inc. May 17, 2007 Page 17 of31