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<br />Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br /> <br />Summer/Fall 2006 <br />October 10, 2006 <br />October 24, 2006 <br />October 25,2006 <br />March 21, 2007 <br /> <br />ACTIA Newsletter Article <br />Flu Shot Clinic <br />Drivewell Program <br />Flu Shot Clinic <br />Sons in Retirement <br /> <br />FY 2007-08 Program Outreach and Planning Workshops: <br />January 2007 - Survey, Mailed 1184 Surveys, 201 Returned, 17% Response <br />January 22, 2007 - Public Workshop for FY 2007-08 Service - Community Center <br />January 23,2007 - Public Workshop for FY 2007-08 Service - Main Library <br /> <br />B. Has this plan been reviewed by a local paratransit advisory group? <br /> <br />[SJ Yes ~ <br />o No <br /> <br />Committee Name: Senior Commission <br />Meeting Date: March 15, 2007 <br /> <br />Narrative Responses for C and D above: <br /> <br />See Answer to Question #20. <br /> <br />20. NEEOS IllENTIFICATION <br /> <br />. What needs or priorities have been identified that will be met by proposed service <br />changes? <br /> <br />. What needs or priorities will still not be met even after implementing proposed service <br />changes? <br />. How many potential riders do you estimate will use this service this coming fiscal year? <br /> <br />Response: <br /> <br />In order to plan for next year, staff gathered public input through paratransit focus group <br />meetings, surveys, work sessions with the Senior Commission and trip/rider pattern analysis. <br />Following is a summary of the key results and how the issues are addressed in the FY 2007- <br />08 Paratransit Plan: <br /> <br />1. Riders rated the service high in most service areas including: courtesy of dispatch and <br />drivers, on-time performance and safety. <br /> <br />2. Riders rated the service fair in the following areas: ease of making reservation, <br />cleanliness of vehicle and comfort of ride. <br />Action: <br />Ease of making reservation (rider cannot get requested ride time) - <br />. Last year, we received complaints that riders could not get through on the telephones <br />when trying to make a reservation. The transportation contractor upgraded their <br />telephone service and the complaints stopped. <br /> <br />G:\OIiver\Paratransit\FY 2007.08\MB Annual Program Application Cover FY0708.doc <br />Page 9 of 18 <br />