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<br />EXHIBIT A <br /> <br />SCOPE OF WORK <br /> <br />Term of Contract: <br /> <br />July 1,2007 - June 30, 2008 <br /> <br />ECHO Housing <br /> <br />770 A Street <br />Hayward, CA 94541 <br /> <br />Agency: <br /> <br />Address: <br /> <br />Contact Person: <br /> <br />Marjorie A. Rocha, Executive Director <br /> <br />Phone: <br /> <br />510-581-9380 (ext. 17) <br /> <br />Project Name: <br /> <br />Fair Housing Services <br /> <br />PROJECT GOALS AND OBJECTIVES <br /> <br />1. Provide fair housing services to residents of San Leandro, including complaint intake, evaluation, <br />investigation, counseling, mediation (if requested by the tenant), and referrals (when appropriate). <br />2. Conduct outreach, training and educational workshops focusing on tenants, property owners, and <br />property managers. <br />3. Conduct targeted audits to determine potential patterns of discrimination. <br /> <br />PERFORMANCE MEASURES <br /> <br />A. Process Inquiries and Complaints <br />1. Serve at least 15 clients inquiring about fair housing and related issues, and/or alleging housing <br />discrimination. <br />2. Evaluate and investigate complaints within 24 hours, when feasible. Trained investigators, following <br />established fair housing investigative methods, will perform all investigations. <br />3. Provide counseling, conciliation, and/or legal/governmental referrals, as appropriate. <br /> <br />B. Perform Audits <br />1. Perform 15 housing audits <br />2. Analyze data. <br />3. Provide training and follow-up to non-compliant property owners and/or managers. <br /> <br />C. Training <br />1. One annual event (fair housing seminar). <br />2. Conduct three (3) fair housing training sessions for tenants and/or potential homebuyers. <br />3. Conduct one training session for realtors. <br /> <br />O. Education and Marketing <br />1. Conduct 12 presentations on fair housing issues. <br />2. Distribute 1,200 flyers/brochures on fair housing issues, laws, and events at public locations such as <br />libraries, churches, community groups, social service agencies, and stores. <br /> <br />- 14- <br /> <br />Agreement for ECHO Fair Housing Services, FY 2007-08 <br />G:\COMMUNITY DEVELOPMENTJiOUSING SERVICES DIVISIOMCDBG\SUBRECIPIENTSIECHOIFY07-08IFair HousinglFY07-08 ECHO CDBG Subrecipient <br />Agreement- Fair Housing Counseling. doc <br />