Agmt 2007 MV Transportation Inc - Laserfiche WebLink

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l .2.8. # of One-Way Passenger Trips (FY 2006-07): • Shuttle Bus 663/month • CTC 357/month • OTMT 119/month • Group Trip l 1 l4 passenger trips/year • Group Trip 29 trips/year • # Annual Passenger Trips (Shuttle, CTC, OTMT & Group Trip): ] 4,790 1.3 DOOR-TO-DOOR SERVICE Approximately of all the currently enrolled participants require assistance to and from, as well as in and out of, the vehicle. Therefore, it is expected that "door-to-door" service will be provided on an as needed basis to both ambulatory and nonambulatory program participants. This means that limited stand-by assistance is provided to passengers when necessary to help them safely get from their door way, into and out of the vehicle, and to negotiate stairs, ramps, hills, doors and other obstacles that may be in their way as they approach the doorway of their destination. This could include help carrying up to two (2) grocery bags or small packages. Stand-by assistance must be provided in a manner that is respectful of the passenger's dignity and independence while at the same time insuring their safety. Stand-by assistance is also provided in a manner that does not put other passengers, who are waiting in the vehicle, at risk of being harmed. Passengers, who are picked up or dropped off at an apartment complex or large building where the doorway of their destination is not visible and easily accessible to the street, must make arrangements to meet the driver at a main entrance that is more easily accessed by the driver. ].4 ADJUSTMENTS TO SERVICE The CITY and the CONSULTANT may develop other service components or make adjustments to the service as needs are identified and as resources allow. The CITY expects to work closely with the CONSULTANT on such modifications in order to provide efficient and responsive service. No operational changes that affect trip- scheduling, hours of operation, response time or any other characteristic of the service can be made by the CONSULTANT without the prior written approval of the CITY. IMPORTANT: Flex is an evolving service and the CONSULTANT must be flexible and willing to problem solve to modify the service to meet demand and maximize ridership. 1.5 SERVICE STANDARDS 1.5.1. Service Productivity The CONSULTANT is responsible for the quality and efficiency of the Flex Shuttle. The CONSULTANT must provide services in a manner that will maximize productivity and customer service while minimizing expense to the Consulting Services Agreement between January 1, 2008 City of San Leandro and MV Transportation, Inc.--Exhibit A Page 4 of 16