Agmt 2007 MV Transportation Inc - Laserfiche WebLink

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1.12.2. Road Supervision The CITY expects that road supervision staff will have sufficient time available to respond to on-road incidents and accidents, monitor driver performance, investigate complaints, provide ongoing driver training and monitor schedule adherence. 1.123. Customer Service/Dispatch The CONSULTANT must provide sufficient dispatchers, schedulers and receptionists to handle the volume of calls and trip requests. They must be adequately trained for their tasks; must be sensitive to the special needs of older adults and persons with disabilities; and must exhibit patience and compassion even in the face of occasional abusive or unreasonable behavior exhibited by program participants. 12.4. Vehicle Operators CONSULTANT will provide three dedicated drivers to the Flex Shuttle Service (Shuttle Bus, CTC and OTMT.) Regularly assigned drivers or trained back-up drivers must be available and on time daily to ensure consistent and reliable service. Before hiring or assigning a driver, the CONSULTANT will have completed a criminal background check on the individual. This check will be conducted through a commercially available service for Alameda County. No person who has been convicted of any felony or a misdemeanor for a crime against a person (including but not limited to murder, attempted murder, assault, sexual assault, or battery) shall be assigned to service or deliver service under this contract. As used in this paragraph, "convicted" includes a jury verdict, a determination of guilt after a trial by judge, a guilty plea or a plea of nolo contendere or no contest. The CONSULTANT, to the best of their knowledge, will notify the CITY of any such charges brought after a driver is employed. If the CITY desires a national or FBI background check, CONSULTANT will submit fingerprint cards to CITY police department, who will conduct the background check. Vehicle operators must have a valid California driver's license of the appropriate classification for the vehicle type to be driven, as well as any other licenses or certifications required by applicable federal, state or local regulations. The CONSULTANT must also comply with the requirements of the Drug Free Work Place Act of 1988 and U.S. Department of Transportation drug testing regulations to extent they are legally enforceable. Drivers are expected to observe all federal, state and local regulations and ordinances governing the safe operation of a commercial, public transit vehicle. No driver shall be employed or assigned the CITY service has had a conviction for DW1 or DUI. No driver shall be employed or assigned a bus shift who has more than five (5) points against their driver's license within the past three (3) years or has received six (6) or more substantiated service complaints. Consulting Services Agreement between January 1, 2008 City of San Leandro and MV Transportation, Inc.-Exhibit A Page 10 of 16