Agmt 2007 MV Transportation Inc - Laserfiche WebLink

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Drivers must be licensed for a minimum of three (3) years; be able to read, write, speak, and understand English. Prior to final assignment, all drivers must participate in and successfully complete the standardized driver orientation and training course administered by the CONSULTANT. Drivers shall be required by the CONSULTANT to wear uniforms and identification badges that are approved by the CITY. Drivers will at all times maintain proper grooming and personal hygiene. All drivers must have accurate timepieces available at all times during vehicle operation. If required by the passenger, drivers will provide assistance between the bus and the first set of exterior doors at the trip origin or destination. This could include help carrying up to two (2) grocery bags or small packages. (Section 2.3 for Door-to-Door Service) Drivers will collect all data required by the CITY to be used in preparing reports and passenger surveys. Drivers will update all hardcopy manifests as directed by the dispatcher, recording all cancellations, no-shows, add-ons, and walk-on boardings by designated bus stop. Separate manifests will be maintained for each individual scheduled run. Drivers will maintain constant radio communication with service dispatchers. Drivers will follow directions on their manifests and directions from the service dispatchers regarding trip assignments and changes to driver manifests. Drivers will report all accidents and incidents to the service dispatchers via two-way radio as well as all trip cancellations at the door, no-shows, passenger overloads and pass ups, schedule adherence problems, and any discrepancies with trip information provided on the driver manifests. Drivers will be responsible for the collection and safeguard of all fares and/or fare medium. 1.13 STAFF TRAINING The CITY believes that well trained, friendly, problem solving, customer service oriented staff are key to the success of the San Leandro Paratransit Program. The CONSULTANT will be responsible for the development and delivery of a thorough training and upgrading program for all CONSULTANT staff. Training curriculum and protocols, including all updates will be subject to final approval and amendment by the CITY. The scope of training for CONSULTANT staff assigned to the San Leandro Paratransit Program will include, but not be limited to, good customer relations and basic customer service philosophy, an understanding of Flex Shuttle operating procedures and service policies, other Consulting Services Agreement between January 1, 2008 City of San Leandro and MV Transportation, Inc.--Exhibit A Page 11 of 16