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9. Trips provided on behalf of other paratransit programs by the CITY. <br />l0. Vehicle revenue hours for trips provided under this AGREEMENT. <br />11. Vehicle miles for trips provided under this AGREEMENT. <br />12. Number and percent of trip requests canceled by passengers. <br />13. Number and percent of trip requests denied to passengers. <br />14. Number and percent ofpassenger No-Shows. <br />15. Number and percent ofpassenger "disputed" No-Shows. <br />16. Number and percent of contractor No-Shows. <br />17. Percent of early, late and on-time pick-ups. <br />18. Percent of early, late and on-time drop-offs. <br />19. Percent trips over the "ride-time" standard <br />20. Average ride-time <br />21. Number of vehicle/property damage occurrences only <br />22. Number of personal injury occurrences only <br />23. Number of vehicle/property damage and personal injury occurrences. <br />24. Total accidents and incidents. <br />25. Vehicle miles per accident/incident <br />26. Passenger trips per accident/incident <br />The CONSULTANT will maintain a summary of no-shows by eligible passenger, and report to <br />the CITY on a monthly basis, any unacceptable trends that affect service productivity or on-time <br />performance. <br />1.18 CASH HANDLING AND REPORTING <br />Currently, a $2.00/10 mile fare is charged for OTMT only. Drivers are responsible for the <br />collection and safeguard of all fares and/or fare medium. All cash collected shall be recorded <br />and reported to the City. The CITY maintains the right to audit the CONSULTANT'S financial <br />records. <br />The total OTMT fares collected per month by the CONSULTANT are retained by the <br />CONSULTANT and are subtracted from the cost of the service and shown on the invoice to the <br />C[TY. The CITY reserves the right to modify this process as needed. <br />1.19 FLEET REQUIREMENTS <br />The CONSULTANT will supply, fuel and maintain three (3) buses as dedicated in-service Flex <br />Shuttle buses (Shuttle, CTC and OTMT services) and provide sufficient spare capacity to ensure <br />there are no service disruptions due to vehicle breakdown or accidents. CONSULTANT will <br />provide appropriate replacement vehicles within (60) minutes of a service disruption resulting <br />from a vehicle breakdown or accident. <br />The Flex Shuttle Service currently operates with the following vehicles. Alternative <br />configurations meeting all program needs would be considered: <br />• Three (3) dedicated buses with seating for twenty-two (22) passengers. <br />Consulting Services Agreement between January 1, 2008 <br />City of San Leandro and MV Transportation, Inc.--Exhibit A Page 14 of 16 <br />