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Measure B Paratransit Application FY 2008-09 2 May 1, 2008 BACKGROUND An_ alysis Description of Service Funded with Measure B Paratransit funds, FLEX provides several different types of service. The shuttle bus service is available to residents who are at least 60 years old and allows passengers to access the shuttle from shuttle stops throughout the city. The Curb-to-Curb service is available to residents who are at least 75 years old and allows riders to make a reservation for transportation service within the City limits. Both services are available to disabled adults (18+). Measure B funds also provide Group Trips for seniors and people with disabilities and interim transportation for people that have not yet received approval for East Bay Paratransit. Through the Out-of=Town Medical service, we offer reservation based trips for medical purposes within Alameda County. We have also participated in a grant application submitted by ACTIA to expand a taxi voucher pilot program into Central County. FLEX Shuttle Performance Ridership on the FLEX Service continues to grow. FLEX was designed to provide 15,000 rides per year. We anticipate providing over 15,000 rides this year and project over 16,000 rides in FY 2008-09. The cost per trip has dropped dramatically from $40.71 at the end of the first year to $12.89. On time performance has increased over the last year to 98%. In August 2007, ACTIA conducted an independent survey of all city paratransit programs. San Leandro riders rated the FLEX service 97% fair to excellent and 73% good to excellent. Only 3% rated the service poor. 97% of our riders indicated that the service had stayed the same or improved over the last year. Although we always strive to improve the service, we were pleased with the satisfaction indicators. 2007-08 Program Accomplishments: The following activities were completed in FY 2007-08: L We received new 2008 vehicles for the service offering a much more comfortable ride. The vehicles also comply with air quality standards which became effective January 2008. 2. Installed permanent signs for all shuttle stops. 3. We found that some of our riders have difficulty making a telephone reservation due to hearing loss. In response, we offered information and a workshop featuring the California Telephone Access Program which provides specialized telephones and assistive devices. 4. Installed improved signage on the vehicles making it easier to identify the bus and type of service. Grant Allocation -Small Increase The estimated grant allocation for FY 2008-09 is $269,800, a 5% increase over the current year grant. The grant is based on a formula which takes into account projected sales tax revenue and the City's population of disabled, 85 and over, 65-84 and SSI recipients. We have also applied for a Minimum Service Level grant in the amount of $100,000 to fund the Out-of--Town Medical Trips.