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Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br />Minimum Service Level (MSL) Please describe how your <br />program exceeds, meets or falls <br />below each minimum service <br />level Program <br />Requesting <br />Minimum <br />Service Level <br />Gap funds to <br />close this <br />a ? <br />INTERIM SERVICE FOR ~ Meets: Yes <br />!INDIVIDUALS APPLYING FOR OR <br />AWAITING ADA CERTIFICATION ;Interim service is provided within <br />• Interim service provided within :three business days of request for <br />three business days upon receipt of ~ emergency needs while individual <br />application is applying for ADA certification <br />• Interim service provided at the <br />request of a health care or ADA i <br />provider. <br />YOUR PROGRAM EXCEEDS THIS <br />MSL IF: <br />It provides interim service in less than ~ ' <br />three business days. i <br />I ~ I <br />~....PRO _....._...__......_.__----._.._..__-__....._...__.._..__....__._..._. ____...__.___ ~. <br />GRAM RESERVATIONS ____~...___..._......_.__._.....__.---...___..__..__~....__...._~._.___..__.___._..._...__.._.. <br />~ Meets: .~.__~ ___......_..._......_..._._..._...-_. <br />j Yes <br />PERIOD <br />• Program accepts reservations ~ Accept reservations between 8 am j <br />between 8 am and 5 pm Monday - ! - 5 pm, Monday -Friday <br />Friday <br />I <br />;YOUR PROGRAM EXCEEDS THIS ~ <br />MSL IF: ~ ~ <br />It accepts reservations before 8 am <br />.and/or after 5 pm or on weekends. ! _ _ <br />Additional Questions to determine minimum service levels yap Qrant funding: <br />1. Please explain how input from your local community has impacted your ability <br />to meet/not meet minimum service levels? The Flex Shuttle Service was <br />designed based on extensive public input gathered through a master planning process <br />and continuing public outreach such as workshops and surveys. The base service, <br />including days of operation, service area and types of service is based on public input. <br />Out-of--Town Medical Trips was added in 2005 based on input gathered through <br />surveys, workshops and focus group meetings which identified the need for riders to <br />travel outside the City limits to meet their medical needs. <br />G:\Oliver\Paratransit\FY 2008-09\MB Annual Program Application Cover FY0809.doc <br />Page 17 of 18 <br />