My WebLink
|
Help
|
About
|
Sign Out
Home
Reso 2008-055
CityHall
>
City Clerk
>
City Council
>
Resolutions
>
2008
>
Reso 2008-055
Metadata
Thumbnails
Annotations
Entry Properties
Last modified
5/23/2008 4:04:27 PM
Creation date
5/23/2008 4:03:38 PM
Metadata
Fields
Template:
CM City Clerk-City Council
CM City Clerk-City Council - Document Type
Resolution
Document Date (6)
5/19/2008
Retention
PERM
Document Relationships
8F Consent 2008 0519
(Reference)
Path:
\City Clerk\City Council\Agenda Packets\2008\Packet 2008 0519
There are no annotations on this page.
Document management portal powered by Laserfiche WebLink 9 © 1998-2015
Laserfiche.
All rights reserved.
/
21
PDF
Print
Pages to print
Enter page numbers and/or page ranges separated by commas. For example, 1,3,5-12.
After downloading, print the document using a PDF reader (e.g. Adobe Reader).
View images
View plain text
Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br />The scope includes, but is not be limited to, good customer relations and basic customer <br />service philosophy, an understanding of FLEX operating procedures and service policies, <br />other services offered through the city paratransit program, data recording, and management <br />reporting requirements as well as specific job responsibilities and procedures. <br />Driver training also includes basic first aid, vehicle familiarization, vehicle components and <br />equipment, driver assistance policies and practices, accident/incident reporting, manifest <br />formats and passenger data reporting requirements, emergency procedures, radio procedures, <br />sensitivity training, the use of wheelchair lifts and tie-down equipment, and how to provide <br />assistance to passengers. <br />Drivers are required eight (8) hours minimum National Safety Council Defensive Driving <br />Course or equivalent. <br />Drivers are required twenty-four (24) hours minimum of in-service driving instruction with a <br />qualified driver trainer. This training is designed to familiarize the driver with: the service <br />area roadwork network; how to read and understand the schedule and manifest in the field; <br />the location and approach to the designated bus stops; the organization of pick ups and drop <br />offs; key trip origins and destinations; and safe operating procedures. <br />Describe your policies concerning timely pick ups or drop offs, including what window is <br />allowed, if there is a standard for the percentage of pick ups or drop offs that must occur <br />within the window, the policy concerning early pick ups, and whether there is a maximum <br />amount of lateness after which a provider no-show or missed trio is counted. <br />Resnonse• <br />On-time performance for FLEX Shuttle is determined by the departure and arrival time of <br />each bus at the start/finish point. To be on time, each bus must depart the Shuttle start point <br />no later than five (5) minutes after the scheduled depart time for each run, or arrive back at <br />the Shuttle finish point no later than five minutes after the scheduled arrival time for each <br />run. The minimum on-time performance measure requires that 97 percent of all scheduled <br />runs depart and arrive at the FLEX start/finish point within 5 minutes of the published <br />schedule time. No bus will depart a designated bus stop before the scheduled depart time. <br />On-time performance for the Curb to Curb Service and Out-of--Town Medical Trips is <br />determined by whether or not the passenger is picked up between 10 minutes before and 10 <br />minutes after a prescheduled pick-up time. It is expected that the provider will achieve 97% <br />on-time performance. <br />For Group Trips the vehicle must arrive one half hour before the scheduled departure time. <br />The vehicle will remain on location at all times. <br />G:\Oliver\Paratransit\FY 2008-09\MB Annual Program Application Cover FY0809.doc <br />Page 6 of 18 <br />
The URL can be used to link to this page
Your browser does not support the video tag.