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Non-Emergency Ambulance Services 2 June 30, 2008 <br />The County Ordinance contains provisions regarding the issuance of a certificate of operation for <br />ambulance service and ambulance permits based on operational requirements and standards. <br />County EMSA will develop operational requirements and standards with which all certified and <br />permitted providers must comply. The certification and permitting standards include provisions <br />related to ambulance inspections, insurance coverage, communication standards, quality <br />management, disaster operations and special event stand-by. <br />The County EMSA will provide administrative oversight of many aspects of non-911 ambulance <br />service, including: policies, procedures and protocols, response time standards for non- <br />emergency responses in each area of the County, identification of required clinical or operational <br />reports and dispatch records, personnel requirements, equipment requirements, vehicle <br />requirements, other clinical, operational and dispatch standards, clinical and operational data <br />reports, special event stand-by, and emergency and disaster operations. <br />The County Ordinance includes an enforcement section which provides that the County EMSA <br />has the right to inspect the records, facilities, equipment, supplies, personnel and methods of <br />operation of permittees. The section also provides that any user of a permitted ambulance <br />service may file a written complaint with the County, which the County will investigate. In the <br />event that any inspection or investigation results in a finding that the permitee is in violation of <br />the provisions of the Ordinance, the County may suspend or revoke the company's certificate of <br />operation. Moreover, the County EMSA may impose fines on permittees for, among other <br />things; failure to comply with the Ordinance's reporting provisions or the equipment, vehicle and <br />personnel standards. (In the event that a fine is levied against an ambulance company based in <br />San Leandro, the fines shall be disbursed to the City.) Finally, any violation of the County <br />Ordinance may also be charged as a misdemeanor. <br />The City will also benefit from the development of an emergency disaster response, mass <br />casualty, or special event service that can fully utilize ambulances from all ambulance companies <br />within Alameda County. San Leandro residents will be assured of regulated ambulance service <br />in which quality will be consistent from company to company through medical oversight and <br />ambulance inspections, as well as uniform safety, medical and training standards. <br />Current City Council Policy <br />Not Applicable <br />Previous City Council Action(s) <br />Not Applicable <br />City Council Committee Review and Action <br />Not Applicable <br />Applicable General Plan Policy <br />Not Applicable <br />