3B Public Hearing 2008 0707 - Laserfiche WebLink

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(D) At the request of the COUNTY, the ambulance provider shall submit self- inspections of all ambulances on the CQUNTY's Ambulance Self-Inspection form. (E) The PERMITTEE shall inform the COUNTY of any suspension and/or revocation of their California Highway Patrol Ambulance Service License, or Vehicle Certificate, or Authorized Emergency Vehicle Permit for any of their suppoR vehicle(s). 6.114.340 CONSUMER COMPLAINTS (A) Any user of a permitted ambulance service contending that he/she received unsatisfactory service(s) may file a written complaint with the COUNTY, Such written complaint(s) shall set forth the allegations. The COUNTY shall notify the PERMITTEE of the complaint and provide the PERMITTEE with information about the complaint. (B) The COUNTY shall conduct an investigation of the allegation(s) in the written complaint to determine the validity of said allegation(s). If the allegation(s) are found to be valid, the COUNTY shall take actions to secure compliance with the provisions of this chapter and any established ambulance regulations. (C) If the COUNTY is unable to secure compliance, it will initiate action to penalize, suspend or revoke the Certificate of Operation. 6.114.350 PENALTIES (A) The COUNTY may suspend or revoke an ambulance company's Certificate of Operation for. (]) Violating any provision, regulation, law, state or federal standards or ordinances; or (2) Failure to make and retain records showing Its operations In any area covered by this ordinance, including but not limited to dispatching, response, personnel, vehicles, medical treatment or billing, or failure to make such records available for inspection by the COUNTY; or (3) Accepting an emergency or non-emergency call when it is either unable or unwilling to provide the requested service, or fails to inform the person requesting such service of any delay, and fails to obtain consent of such person before causing an ambulance to respond from a location more distant than the one to which the request was directed; or (4) Failure to pay any fine issued pursuant to this section within thirty (30) business days. (B) Suspension is not a condition precedent to revocation. (C) Fines: (]) Fines may be issued by the COUNTY for: (a) Failure to provide required clinical or operational reports, including dispatch records; (b) Failure to comply with requirements for personnel, equipment, and vehicles; 20