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A '-gin dix C Revising DSFRC's Client Survey During the intake process, the client services person would determine with the client what format would be used for the exit survey (if several options are available). Exit Survey Format Options 1) Hard-.copy paper. A hard-copy survey could be supplied at the end of each visit for the client to complete. 2) Assisted survey. A volunteer or staff person could conduct the exit survey with the client when their visit to the Center is concluded. This would be an appropriate option for functionally illiterate clients or when the Center notices that written survey results are generally being returned incomplete. This person should be specially trained in how to encourage the most frank and descriptive responses and should be independent (not part of any program that provides service to the client so that the client feels free to express themselves). They should also be multi-lingual. In our opinion, this option will yield the best results. We recommend that the volunteer enter client responses directly into the computer. 3) Computer kiosk. A computer kiosk could be made available for those clients that are computer literate to complete the survey electronically. Suggested Revisions for Client Survey Content and Format 1) Ideally, the demographic data that is part of the current survey system would be automatically input for each client from the intake system itself. This would require that the survey document be generated from the intake system and custom printed or accessed via computer for each client. The advantages to this are many: a. The accuracy and completeness of this portion of the survey would be greatly increased if produced from information verified and collected at the time of intake (intake is done each time the client visits the Center). This type of information would include age ranges, race, and other demographics, but also include historical Center usage information such as how often they come to the center, which services they've used in the past, how long they have been clients, etc. (We cannot tell from our copy of the intake form if the current system can maintain historical information such as family income changes. If it does not, then this upgrade would be required so that trends can be analyzed.) b. The client or volunteer would not have to spend time entering this information. 2) As is currently done, the survey should ask clients for feedback on the Center as a whole and ask general non-demographic questions such as what services are needed that are not provided by the Center. Sustainability study: Davis Street Family Resource Center - 4/OS Page 77 of 96