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3) The survey should ask for an evaluation of DSFRC's services in general and on the <br />specific services received that day. <br />4) A likert scale might be used where the client rates specific elements of service or <br />satisfaction from 1-5. This should be combined with an option where clients can <br />specifically comment on the service. Using a numeric rating system easily allows for <br />at-a-glance program evaluation across large numbers of surveys. The current survey <br />system uses alikert-type of check-box system that maybe easier for clients to use <br />than a numeric ranking system (for hard-copy surveys). Either method would work. <br />5) If possible, the responses to the surveys should be entered directly into the computer <br />and tallied automatically. <br />a. This would save a tremendous amount of time in transferring hard-copy <br />survey results into the computer for analysis and allow for more accurate <br />results. <br />b. If demographic and usage information cannot be automatically provided as <br />part of each survey, then it may be an option to use Survey Monkey (an online <br />survey system) when entering in survey results since this service is currently <br />used by the Center and can tabulate responses ongoingly (but can not interface <br />with the Center's intake system). <br />See sample revised survey on next page. <br />Sustainability Study: bavis Street Family Resource Center - 4108 Page 78 of 96 <br />