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<br />Sustainability Project <br />The Davis Street Family Resource Center <br />Summary Report - 4/08 <br />Table of Contents <br />Introduction ............................................................................. 3 <br />Financial Evaluation <br />Overview ............................................................................. 4 <br />Financial Position ............................................................. . ..... 5 <br />Results of Financial Operations ................................................... 7 <br />Operational Evaluation <br />Overview ............................................................................. 13 <br />Needs Assessments: evaluating marketing and public relations efforts..... 13 <br />Needs Assessments: meeting the needs of clients, staff, peer agencies, <br />and funding organizations ........................................................ 16 <br />Clients ............................................................................ 16 <br />Agencies ......................................................................... 19 <br />Board of Directors .............................................................. 21 <br />Funding Organizations ......................................................... 23 <br />Staff ............................................................................... 25 <br />Creating Strategic Partnerships ................................................... 33 <br />Succession Planning: Key Personnel Succession and Support Structures.. 36 <br />Volunteer Recruiting, Development, and Retention ........................... 43 <br />Reviewing Infrastructure Efficiencies ............................................ 45 <br />Conclusions .......................................................................... 49 <br />Consultants' Statement ............................................................... 51 <br />Appendices: <br />Appendix A: Summary Financials and Projections ........................... 53 <br />Appendix B: Detailed Financial Data ........................................... 63 <br />Appendix C: Revising DSFRC's Client Survey ................................ 77 <br />Appendix D: Summary of Peer Agencies' Feedback ......................... 83 <br />Appendix E: Summary of Board of Directors' Feedback ...................... 86 <br />Appendix F: Summary of Funding Organizations' Feedback ............... 93 <br />Appendix G: Summary of Staff Feedback ...................................... 97 <br />(provided in DSFRC's copy only) <br />Sustainability Study: Davis Street Family Resource Center - 4/08 <br />