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5) Lisa Nichols made contact by phone with each person on the peer agency, funding organization, and Board of Directors lists, asking for permission to send the survey via email. She sent the surveys via email and continually followed up on getting responses, sometimes taking interviews by phone. 6) The staff survey was sent out by Rose Padilla-Johnson in order to ensure a good response. It was sent out in English and Spanish, where needed. Results were returned directly to Lisa Nichols (to preserve anonymity). Provisions were made for those who did not have email (a hard copy version with stamped return envelope was provided). A reminder message was sent at the deadline period in order to encourage more responses. 7) An outside contractor was engaged to translate Spanish responses. 8) All of the responses to the surveys were compiled into reports by type of respondent. 9) Some of the survey summaries in this report may also reflect comments gathered in personal phone interviews. Agencies Peer Agencies -Survey Results: Summary There is an implied, significant benefit in maintaining positive communication channels with peer agencies. In addition to providing client referrals, key personnel within community peer agencies can share resources and broadly promote each other's reputations -directly and indirectly. Because of this, we wanted to survey a few peer agencies to see if they had an accurate understanding of DSFRC's services and then poll them on their opinions of the Center. Our assumption was that this would provide an accurate reflection of DSFRC's reputation in the non-profit community. We surveyed 6 peer agencies (6 were originally invited, a116 responded). You can see their exact comments in Appendix D: Summary of Peer Agencies' Feedback. The agencies that participated included: 1) Kidango 2) Eden Information & Referral 3) Building Futures for Women & Children 4) Private Physician -medical office 5) Alameda County Office of Education 6) Freemont Family Resource Center Four key questions were asked. Each question is given below followed by a brief summary of the responses. How would you describe DSFRC's mission and the services they offer? Five out of the 6 surveyed agencies were complete and correct in describing the services offered by DSFRC. The 6`l' agency offers services similar to DSFRC in one specific area and was only aware of the Center's services in that arena. This result would be expected since the agencies surveyed were chosen by DSFRC, but Sustainability Study: Davis Street Family Resource Center - 4/08 Page 19 of 96