Laserfiche WebLink
the degree of accuracy represented by their responses supports a positive <br />conclusion about community non-profits' awareness of DSFRC's mission. <br />What is your impression of the quality of DSFRC's services? <br />Most responses indicated that the quality of service was very high. Many of these <br />responses were based on direct feedback to the peer agencies from clients using <br />DSFRC services. One comment was that restricted hours of service for <br />counseling and medical services were problematic, though the quality of service <br />was high. One comment reported communication problems with DSFRC's <br />voicemail system (additional comments about DSFRC's infrastructure issues, <br />such as voicemail, will be discussed later in this report). <br />What is your impression of Management and Staff? <br />Executive Director, Rose Padilla-Johnson, and Development Director, Dawn <br />Valadez, were singled out as being excellent in their jobs. Otherwise, the <br />comments were generally positive but slightly mixed. Other comments, while <br />complementary in tone, mentioned problems with communication including <br />response time to email and voicemail (a different respondent made these <br />comments than the person mentioned in the previous question), issues around key <br />personnel turnover, and wanting DSFRC employees informed of how their <br />programs are funded. <br />What other opinions about or suggestions for DSFRC would you like to share with <br />us? <br />Relevant comments varied. Two respondents commented on DSFRC needing to <br />clarify their geographic focus. One comment reported negative feedback from a <br />client and concern about this, and another comment suggested that peer agencies <br />meet to share resources and combine efforts. <br />A Note About Agency Referrals <br />There are two types of agencies that refer to DSFRC. One type makes referrals according <br />to a strict protocol that predetermines which agency receives which referrals. Tracking <br />referrals from these types of agencies would not be meaningful. <br />The second type of agency is free to refer clients to any other agency or resource within <br />the community. DSFRC does not reliably track these agency referrals. There is a field in <br />DSFRC's intake form that asks clients how they came to know about the Center, but <br />because it is not a required field, it is often left blank. <br />However, DSFRC does track some of the referrals it makes to other organizations. If <br />someone needs to find shelter, for example, the DSFRC staff person assisting that client <br />will call to make sure that the client connected with the referral source and were <br />ultimately helped. This is a positive, professional, and responsible extra effort on their <br />part. <br />Sustainability Study: Davis Street Family Resource Center - 4/08 Page 20 of 96 <br />